topic Re: R82 SmartConsole Alert in General Topics

R82 SmartConsole Alert

GigaYang — Thu, 06 Feb 2025 06:57:32 GMT

In recent days, when we using SmartConsole, the attached warning message will appear.

Although it does not affect the usage, we still want to know the reason, because we start SmartConsole through CyberArk, so we cannot reinstall or upgrade it by ourselves.

We have contacted CyberArk to help us reinstall SmartConsole.

Re: R82 SmartConsole Alert

Tal_Paz-Fridman — Thu, 06 Feb 2025 08:08:25 GMT

FDT is short for File Download Tool, which allows you to connect securely and download files from Download Center servers.

Looks like CyberArk is blocking some of the connectivity or traffic to Check Point.

Re: R82 SmartConsole Alert

GigaYang — Thu, 06 Feb 2025 08:34:43 GMT

Hi Tal_Paz-Fridman,

Thanks for your help.

The CyberArk VM is offline. May we turn off this check?

Re: R82 SmartConsole Alert

Tal_Paz-Fridman — Thu, 06 Feb 2025 10:05:37 GMT

It's not for me to decide.

You should consult CyberArk to understand why they are blocking it and the impact of changing any settings.

I will have our R&D try to improve the user experience in such cases.

Re: R82 SmartConsole Alert

the_rock — Fri, 07 Feb 2025 01:48:31 GMT

I would have to agree with @Tal_Paz-Fridman here. I used R82 smart console in 3 different VMs and no issues at all, so to me, logically, definitely seems to be something CyberArk related.

Andy