topic Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode in General Topics

Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 13:32:59 GMT

Hi,

I've Security Gateway that runs on a ESXI host. R81.20 Take 90.
I want to get in to "maintenance mode" to configure some within lvm_manager. However I'm completely unable to do this.

When I click on "Start In Maintenance mode" under the boot menu. I'm prompted with "Enter Username" --> thereafter "Enter Password".

My admin credentials with my admin password doesn't work.
My admin credentials with my expert password doesnt work either.

Tried with my "grub" user aswell, doesn't work either.

This Is nuts.

I'm just getting kicked back to the main menu were I can choose an alternative again from the boot menu.

What am I doing wrong?

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

AkosBakos — Mon, 16 Dec 2024 13:50:06 GMT

Hi,

The keymapping is english? Did you test it?

To be shure, did you use the GAIA portal credentials?

Akos

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 13:52:36 GMT

Yes tested that.

What do you mean by "did you use the GAIA portal credentials?"

I'm able to login to my GAIA portal with my admin credentials.
Also when I ssh, + expert works fine aswell.

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

AkosBakos — Mon, 16 Dec 2024 13:55:02 GMT

Your user is a local user, right?

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 13:55:51 GMT

Yes!

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

AkosBakos — Mon, 16 Dec 2024 14:02:34 GMT

Hard to inverigate this.

I would create a new user with a really simple password, and I would give try. Maybe key mapping etc.

Akos

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 14:03:11 GMT

But with what user should I login with?
When I choose "Enter Maintenance mode". Is It with my "grub" or "admin" user?

Just to clairfy things up.

And ye I have changed my grub password + admin password + expert password.
But It doesn't work.

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

AkosBakos — Mon, 16 Dec 2024 14:06:29 GMT

GRUB password is only on physical appliances.

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 14:07:45 GMT

Okey! In my case that runs on a virtual appliance.
I should then use the "admin" user?

Unable to login with my "admin" credentials.

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

AkosBakos — Mon, 16 Dec 2024 14:10:40 GMT

You need to use admin credentials.

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 14:13:19 GMT

Not "admin" and then --> my expert password?

Because neither of those combinations works.

When I put in my password and click enter I'll comeback to the main menu 😞

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

AkosBakos — Mon, 16 Dec 2024 14:27:39 GMT

Do you use copy-paste?

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

kamilazat — Mon, 16 Dec 2024 14:27:45 GMT

Have you tried resetting the password via Gaia Portal?

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 14:32:33 GMT

Nope! Did It manually.

I have now changed my expert password 3 times. Doesnt help.

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 14:32:55 GMT

I've been resetting the admin passwor + expert password now several times.

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 14:34:42 GMT

Could I have some issues within this?
sk164893

But In my boot menu I have the option "Start In maintenance mode".

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

kamilazat — Mon, 16 Dec 2024 14:42:30 GMT

Just for clarification. You know it asks for username and password when you install the OS for the first time? Did you enter different creds there or were they the same?

I know it'll be obvious but, have you tried sk118973?

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

Forsaken_61 — Mon, 16 Dec 2024 14:42:24 GMT

Ooh clarify more please.

What username and password when I installed the OS? I've know changed my "admin" + expert password back and forth.

What should this even matter?

What differes the username + password when I installed It fort the first time?

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

AkosBakos — Mon, 16 Dec 2024 14:45:58 GMT

I would create a new user with a really simple password without special charatest.

And one more thing, did you change password on GAIA portal or CLI! Do you 100% about you save the config?

Akos

Re: Security Gateway Virtual Machine - Unable to Access Maintenance mode

kamilazat — Mon, 16 Dec 2024 14:46:30 GMT

When you're installing the system it asks for password two times. At least in my labs, I set the same password for convenience.

I edited my previous answer, so in case you didn't notice, I'll repeat:

I know it'll be obvious but, have you tried sk118973?