topic Re: Threat Prevention policy installation error - internal error occured during the verification pro in General Topics

Threat Prevention policy installation error - internal error occured during the verification process

AkosBakos — Wed, 04 Dec 2024 16:47:25 GMT

Hi Team,

Maybe I found a bug, can somebody confirm it in different environment ?

Symptoms:

The Threat Prevention policy install fails:

Internal error occured during the verificítion process

Policy verification failed

in policy installation debug:

"color" : "black",
"statusCode" : "failed",
"statusDescription" : "Failed",
"taskNotification" : "5bde51fe-6c9b-419a-b533-22cc5ba43cd1",
"gatewayId" : "b8ff47bc-9816-4486-afb0-e92f680e98d3",
"policyId" : "41bccc6f-5498-45a4-856c-8aafeafa3634",
"fastInstallStatus" : {
"worksessionId" : "f7ac79a2-598a-40c2-b649-23d57b0e2e2a",
"gatewayId" : "b8ff47bc-9816-4486-afb0-e92f680e98d3",
"policyId" : "41bccc6f-5498-45a4-856c-8aafeafa3634",
"status" : "blade_not_supported",
"detailedReason" : [ ]

R81.20 take 84 MAESTRO

Investigation steps:

Enable/disable the IPS and ApplC URLf blade
- issue still exists
In the IPS custom policy contains only one rule which was disabled
- create a new rule
  - installation suceeded
- delete the newly created rule
  - installation failed

If the IPS Custom Policy has only rules whose are disabled, we got this error.

Can somebody you confirm this behavior?

Akos

Re: Threat Prevention policy installation error - internal error occured during the verification pro

the_rock — Wed, 04 Dec 2024 17:10:40 GMT

Hey bro,

I dont have maestro to test, but happy to try in R81.20 jhf 90 lab. Are you saying if I was to disable default ips rule under threat prevention custom policy, that error would appear?

Andy

Re: Threat Prevention policy installation error - internal error occured during the verification pro

AkosBakos — Wed, 04 Dec 2024 17:29:33 GMT

Hi,

Your LAB will be perfect. Thanks. The one and only created IPS rule must be disabled. Something like this (this is a Demo Smartconsole)

Forgot the rule 1 (thats why I put a big red "X" onto)

And disable the one and only existing rule.

The policy install will fail.

Akos

Re: Threat Prevention policy installation error - internal error occured during the verification pro

the_rock — Wed, 04 Dec 2024 17:31:37 GMT

I am happy to test it shortly. This time, cause I like you, its FREE, but next time, I charge...we take euros too ; - )

Just kidding, always happy to help my fellow IT brothers and sisters.

Will let you know in few mins.

Andy

Re: Threat Prevention policy installation error - internal error occured during the verification pro

the_rock — Wed, 04 Dec 2024 17:40:56 GMT

Well, not sure if it is a bug or not, BUT...message I got on R81.20 makes way more sense than what I got on R82 (same as you).

Andy

R81.20:

R82:

Now, to me logically, error in R81.20 is a bit deceiving, well, partially and here is why I say that. I see why it would say there are no rules (though technically there is a rule, its just disabled) and btw, I did verify policy beforehand and it did succeed, so the fact it says policy verification failed is not actually true, at least thats the way I see it.

Andy

Re: Threat Prevention policy installation error - internal error occured during the verification pro

AkosBakos — Wed, 04 Dec 2024 18:05:30 GMT

Thanks Andy,

I owe you. Now the HUF to EUR or USD rates are really terrible nowadays, please don't want me to pay EUR yet. 🙂

Greath to hear that this is not unique, but different messages.

To be honest, when the customer called me, I did't conclude to anything similar from this error message. Yes, I need more experiece. That's why I am here.

Unfortunately, the TAC misleaded us, with there is no internet access for SMO thats the problem. Now we will update them 🙂

Akos

Re: Threat Prevention policy installation error - internal error occured during the verification pro

the_rock — Wed, 04 Dec 2024 20:50:09 GMT

Im glad you asked me to test this, cause I learned something new today as well. I know this example will sound stupid, but things like this remind me when I was in Papua New Guinea one time and they advertised at the hotel there was Internet, so Im thinking, alright, one night, how bad can it be even if its not that fast...well, I show up and Internet does not work, I go to front desk and lady says to me "Well, you do realize since you booked this online, that online advertisements can be wrong? Yes, we do have Internet, but it never works or it works 1% of the time"

🤣🤣🤣🤣🤣🤣🤣

She defeated an IT person...I had no good comeback lol

Andy

Re: Threat Prevention policy installation error - internal error occured during the verification pro

Tal_Paz-Fridman — Thu, 26 Dec 2024 13:56:42 GMT

The expected behavior is as follows:

The system should not fail with an "Internal Error," as this is not user-friendly.
It should provide a meaningful and clear output. Specifically, instead of indicating that there are no rules, it should clarify that at least one rule needs to be enabled.

I will forward this to the relevant R&D owners for further action.

Re: Threat Prevention policy installation error - internal error occured during the verification pro

AkosBakos — Thu, 26 Dec 2024 16:13:04 GMT

Great! Will I get for this a candy on CPX? 🙂