topic Re: Identity Collector: can't delete domain because in use: how to solve? in General Topics

Identity Collector: can't delete domain because in use: how to solve?

Giuseppe78AV-IT — Wed, 20 Nov 2024 09:48:09 GMT

Hi Community.

I'm trying to delete a domain in the Identity Collector software, but it displays "domain is being used", so the operation is not possible.

How to solve and successfully delete the domain?

I didn't find any post related to this issue.

Can anyone please help?

Thank you.

Re: Identity Collector: can't delete domain because in use: how to solve?

_Val_ — Wed, 20 Nov 2024 10:08:58 GMT

Is it used in the policy and other settings?

Re: Identity Collector: can't delete domain because in use: how to solve?

Giuseppe78AV-IT — Wed, 20 Nov 2024 10:49:57 GMT

Hi,

what do you mean with "policy"? On the firewall?

As I know, the configuration on the Identity Collector software is only oriented to retrieve identities from Active Directory servers, and then put them to the gateways, so I suppose the "unable to delete" message is related to the software itself, which is using the "domain" object as Identity Source.

I also tried deleting related domain controller object => same behaviour.

And, finally, there's no way to "pause" both DCs and Identity Sources for the delete operation to be permitted.

Re: Identity Collector: can't delete domain because in use: how to solve?

Giuseppe78AV-IT — Wed, 20 Nov 2024 10:59:31 GMT

Finally I found the solution.

1) Query pool => delete

2) Domain controllers => delete

3) Identity Source "Domain" object => delete.

Very strange this is however never reported elsewhere.

Have a good day.

Regards.