topic Re: Search in Support Center not working in General Topics

Search in Support Center not working

JozkoMrkvicka — Tue, 29 Oct 2024 21:52:22 GMT

Hi guys,

I am facing strange issue for more than 2 weeks while trying to search something over Support Center. Issue is seen using desktop web browsers Chrome and Edge. If I want to search something, it will simple not search anything. I can press ENTER or click on search icon on the right of search field, nothing happens. Sometimes it will work if I try hard like 20 times to press ENTER. In some cases, if search is loading, i get weird icon and at the end of the page there is an error saying that connection was disconnected:

It happens only on desktop web browser. Using mobile device, all is working fine. It doesnt matter if I am logged in or not.

I tried to use incognito mode, clear cache, restart computer.

Anyone facing same issue ?

Re: Search in Support Center not working

the_rock — Tue, 29 Oct 2024 21:14:58 GMT

Never had that issue myself. I just tested on 5 different browsers (Edge, chrome, mozilla, brave and opera GX), works great on all of them.

Andy

Re: Search in Support Center not working

PhoneBoy — Tue, 29 Oct 2024 21:25:23 GMT

Not aware of any issues (I use SupportCenter all the time from multiple sources).
Sounds like the host that the system is trying to reach out to (should be listed in that error message) might be blocked on your desktop computer.

Re: Search in Support Center not working

JozkoMrkvicka — Tue, 29 Oct 2024 21:51:39 GMT

Maybe something related to proxy which I use? Will fire wireshark to see what is going on.

Re: Search in Support Center not working

the_rock — Tue, 29 Oct 2024 21:53:19 GMT

That certainly may explain it...

Andy

Re: Search in Support Center not working

emmap — Wed, 30 Oct 2024 09:14:29 GMT

I've had issues like that when behind a gateway that was doing https inspection, but my laptop didn't have their gateway CA cert installed. Something in the required connectivity gets disrupted and you get that sort of error.

Re: Search in Support Center not working

the_rock — Wed, 30 Oct 2024 10:16:17 GMT

Right, but does not look like @JozkoMrkvicka is getting cert errors though...

Andy

Re: Search in Support Center not working

JozkoMrkvicka — Wed, 30 Oct 2024 21:36:14 GMT

Never say never, but I still dont get why sometimes all is working fine and in couple of hours search is not working at all...

Didnt have time to check/compare packet captures yet.

Re: Search in Support Center not working

emmap — Thu, 31 Oct 2024 05:09:34 GMT

I wasn't getting cert errors either, it was just that stuff was only partially bypassed.

Re: Search in Support Center not working

the_rock — Thu, 31 Oct 2024 10:38:27 GMT

Not sure, sorry brother.

Andy

Re: Search in Support Center not working

the_rock — Thu, 31 Oct 2024 10:38:51 GMT

Never had that issue in my ssl inspection lab, either R81.20 or R82.

Andy

Re: Search in Support Center not working

JozkoMrkvicka — Fri, 08 Nov 2024 20:42:14 GMT

Looks like Check Point changed something under the hood and I have no more problem searching Support Center.

What I recently noticed is that I have to be logged in to search Support Center. Without loggin in, there is no search possible.

"Logging in unlocks the full capabilities of the support center for you".

So far I didnt notice any new capabilities once logged in.

Re: Search in Support Center not working

the_rock — Sat, 09 Nov 2024 00:46:59 GMT

I tried to replicate this issue and no matter how many times I tried, I could not.

Glad its working for you.

Andy