topic Re: Cannot create a new SR since yesterday in General Topics

Cannot create a new SR since yesterday

dt7 — Thu, 24 Oct 2024 04:46:03 GMT

Hi everyone,

I am trying to create a new SR since yesterday and it keeps failing at the last step when I try to submit my request with all the necessary information specified.

I managed to log a ticket earlier in the morning yesterday (SGT time), but since yesterday afternoon and today, it is impossible to go through. I will get an error "It's not you, it's us" (cf. screenshot).

Can I check if it is just me and something wrong in my SR (even though I never faced this error before) or is it a global issue happening in Checkpoint support?

Thank you..

Re: Cannot create a new SR since yesterday

dt7 — Mon, 28 Oct 2024 03:44:21 GMT

Seems to only be the case when trying to open SMB Spark related ticket using contract for such appliances. Not sure what is the problem..

Re: Cannot create a new SR since yesterday

_Val_ — Mon, 28 Oct 2024 12:30:25 GMT

Is it still problematic for you?

Re: Cannot create a new SR since yesterday

the_rock — Mon, 28 Oct 2024 12:36:39 GMT

Maybe if you call TAC support they can open one for you?

Andy

Re: Cannot create a new SR since yesterday

dt7 — Mon, 28 Oct 2024 13:35:38 GMT

As of this morning it was still the same for me.

Re: Cannot create a new SR since yesterday

dt7 — Mon, 28 Oct 2024 13:49:13 GMT

In the end I selected another product (related to my problem but not my ideal first choice) and it works. Somehow all the SMB Spark appliance I chose under my affected account (1590, 1800...) did not allow me to open the ticket with the same exact info. I do not know what is the problem...

Re: Cannot create a new SR since yesterday

the_rock — Mon, 28 Oct 2024 13:40:12 GMT

Good to know!