topic Re: VSX Scheduled backup in General Topics

VSX Scheduled backup

Ihenock1011 — Mon, 23 Sep 2024 13:09:59 GMT

Hi All,

I configured my Checkpoint VSX to back up to an external FTP server. When I checked 'show backup-scheduled xyz,' it displayed that the scheduled backup is performed to the FTP server. However, the backup file is not present on the FTP server. what will be the issue and a way to resolve?

Thanks

Re: VSX Scheduled backup

AkosBakos — Mon, 23 Sep 2024 13:14:29 GMT

Hi @Ihenock1011

Can you ping the external FTP server?
What do the logs say?
- VS0 can reach the external FTP?

This two thing what I would check first.

Akos

Re: VSX Scheduled backup

Ihenock1011 — Mon, 23 Sep 2024 13:38:11 GMT

Yes, from a connectivity standpoint, it's okay. I can reach the external server using both ping and telnet from VS0.

Re: VSX Scheduled backup

Chris_Atkinson — Mon, 23 Sep 2024 13:40:30 GMT

Path & permissions are correct?

Re: VSX Scheduled backup

AkosBakos — Mon, 23 Sep 2024 13:44:21 GMT

Among the logs, is there any block?
Can you run a packet capture on the FTP server side?
the FTP user has right to the destination folder?

Re: VSX Scheduled backup

Ihenock1011 — Mon, 23 Sep 2024 13:50:26 GMT

Yes to the same path and the same permission the SMS is working well.

Re: VSX Scheduled backup

Ihenock1011 — Mon, 23 Sep 2024 13:55:51 GMT

Among the logs, is there any block:- no blocks on the log
Can you run a packet capture on the FTP server side--- I will do now
the FTP user has right to the destination folder---yes with that user I already configured the SMS and working without an issue.

Re: VSX Scheduled backup

edilsonl — Mon, 23 Sep 2024 16:55:01 GMT

Hello,
Scheduling problems may be linked to the “admin” user password being expired.
You can use SK below as a reference:
https://support.checkpoint.com/results/sk/sk171454
When you run the test, follow up with the command below:

#watch -d -n 2 "ps -ef | grep -i backup"
and check the file:
/var/log/CPbackup/ backup_logs.elg

Regards,

Re: VSX Scheduled backup

edilsonl — Mon, 23 Sep 2024 17:46:31 GMT

Hello,
Scheduling problems may be linked to the “admin” user password being expired.
You can use SK below as a reference:
https://support.checkpoint.com/results/sk/sk171454
or
https://support.checkpoint.com/results/sk/sk175665
When you run the test, follow up with the command below:

#watch -d -n 2 "ps -ef | grep -i backup"
and check the file:
/var/log/CPbackup/ backup_logs.elg

Regards,