topic Re: is sorting by date broken in the usercenter ? in General Topics

is sorting by date broken in the usercenter ?

Henrik_Noerr1 — Fri, 06 Sep 2024 08:54:04 GMT

Hey,

With the absence of the rss feed - There was a heated discussion here on Check Mates on the why and how.

A workaround mentioned by @Lesley became the new standard to keep up to date.

The last couple of days, this no longer works. Is it just me? Articles now come up in seemingly random order.

The trick was searching for a blank keyword, and sorted by date.

https://support.checkpoint.com/search#sortCriteria=%40last_updated_time%20descending&f-commonsource=A.%20SecureKnowledge

Anyone with a solution?

Regards,

Henrik

Re: is sorting by date broken in the usercenter ?

Lesley — Fri, 06 Sep 2024 08:57:51 GMT

I can see indeed this workaround stopped working. Should be easy to program this on the website while we are waiting for a more permanent solution.

Re: is sorting by date broken in the usercenter ?

PhoneBoy — Fri, 06 Sep 2024 12:38:20 GMT

I just tried that link and it seemed to provide an appropriate result?
In any case, I had a discussion with the SK team about this topic of “staying up to date” a couple months back and how we can better enable that.
It required some development, as I recall…will have to see where we are with this.

Re: is sorting by date broken in the usercenter ?

Henrik_Noerr1 — Fri, 06 Sep 2024 20:15:07 GMT

"I just tried that link and it seemed to provide an appropriate result?"

Could you elaborate? It seems broken on any browser and device for me.

/Henrik

Re: is sorting by date broken in the usercenter ?

Timothy_Hall — Fri, 06 Sep 2024 22:15:21 GMT

Support center searches aren't working for me at all, started sometime today. Perhaps it is a regional thing, see screenshot. URL is: https://support.checkpoint.com/search#q=firewall

Current DNS here:

support.checkpoint.com
Server: cdns02.comcast.net
Address: 75.75.76.76

Non-authoritative answer:
Name: d1vxcrqpbljp69.cloudfront.net
Addresses: 108.156.201.13
108.156.201.104
108.156.201.44
108.156.201.9
Aliases: support.checkpoint.com

Re: is sorting by date broken in the usercenter ?

PhoneBoy — Fri, 06 Sep 2024 22:16:44 GMT

The link appears to work if you are logged in...at least with my employee account.
By "work" I mean show SKs sorted by last modified date...as shown below.

If you are NOT logged in, the link does not show any results.

However, I decided to check this with a non-employee account.
And, it turns out, y'all are correct...doesn't work whether you're logged in or not with that account.

Re: is sorting by date broken in the usercenter ?

the_rock — Fri, 06 Sep 2024 22:18:17 GMT

Works fine for me. I dont know if its dns issue, but I always use quad9 ones, I find they are, in my opinion, by far, THE BEST.

9.9.9.9 and 149.112.112.112

Maybe give that a go and see.

Best,

Andy

Re: is sorting by date broken in the usercenter ?

Timothy_Hall — Fri, 06 Sep 2024 22:22:41 GMT

I was more referring to which IP addresses were being returned for me in this region as an A record for support.checkpoint.com, not really the DNS server I'm using for resolution.

Re: is sorting by date broken in the usercenter ?

the_rock — Fri, 06 Sep 2024 22:24:17 GMT

Sorry, I did not even see your original response, haha. Anyway, not sure if its related or not, but as I said, works fone for me.

Andy

Re: is sorting by date broken in the usercenter ?

PhoneBoy — Fri, 06 Sep 2024 22:24:25 GMT

The search worked for me when logged in with my employee account.
I opened up my private account in Incognito on the same system (so we can rule out DNS)...and I got a failed result.

Clearly something's amiss...will look into it.

Re: is sorting by date broken in the usercenter ?

the_rock — Fri, 06 Sep 2024 22:33:05 GMT

Here is what I get, but I agree with @PhoneBoy , this is not dns related, for sure.

Andy

C:\Users\Admin\Desktop>nslookup support.checkpoint.com
Server: dns9.quad9.net
Address: 9.9.9.9

Non-authoritative answer:
Name: d1vxcrqpbljp69.cloudfront.net
Addresses: 3.168.122.75
3.168.122.111
3.168.122.108
3.168.122.36
Aliases: support.checkpoint.com

C:\Users\Admin\Desktop>

Re: is sorting by date broken in the usercenter ?

PhoneBoy — Mon, 09 Sep 2024 18:50:58 GMT

Looks like this link now works again, as shown below.
Guessing the search issue @Timothy_Hall reported should also be fixed.

Re: is sorting by date broken in the usercenter ?

Lesley — Mon, 09 Sep 2024 19:22:38 GMT

Works again!

Re: is sorting by date broken in the usercenter ?

Timothy_Hall — Mon, 09 Sep 2024 19:53:10 GMT

Yep all fixed.