topic Re: CCSP PROVIDER in General Topics

CCSP PROVIDER

Wil_S — Mon, 26 Aug 2024 17:55:39 GMT

Hi Team,

Please could you explain me difference between Collab Support and Direct Support?

I understood that CCSP provider can sell Collab support. But the difference is only in money?

My distributor have CCSP bagde but i need to have which benefits do i win when i was work with them.

My company are not a CCSP, so when i work with this distributor (CCSP) i can sell checkpoint products with collab support?

Regards

the_rock — Mon, 26 Aug 2024 19:19:02 GMT

the_rock — Mon, 26 Aug 2024 19:30:35 GMT

Hopefully, this also has some useful info for you.

Andy

PhoneBoy — Mon, 26 Aug 2024 20:35:10 GMT

From Check Point's perspective:

Direct Support means the customers work directly with Check Point for technical issues.
Collaborative Support means the customer works with the VAR/Distributor for technical issues, who can escalate to Check Point as needed.

Whether the distributor offers support services you can resell is a question for the distributor.