topic Re: RAD issues - Timeout and "RAD request exceeded maximum handling time" in General Topics

RAD issues - Timeout and "RAD request exceeded maximum handling time"

bstankovic — Mon, 26 Aug 2024 09:57:03 GMT

Hi,

We are facing RAD issues with all the clients. We noticed two different messages:

1. Failed to fetch Check Point resources. Timeout was reached

2. RAD request exceeded maximum handling time

Is there any global issue ongoing?

Anyone has the same problems?

Regards,

Bosko

Re: RAD issues - Timeout and "RAD request exceeded maximum handling time"

_Val_ — Mon, 26 Aug 2024 10:51:35 GMT

First, please check that secureupdates.checkpoint.com is resolvable and reachable from your GW. Look into sk83520 if you need guidance.

if the cloud server is reachable but updates are still failing, look into sk165075.

All that assuming you are running a supported version with a subscription on place.

Re: RAD issues - Timeout and "RAD request exceeded maximum handling time"

bstankovic — Mon, 26 Aug 2024 10:58:30 GMT

Hi @_Val_ ,

It looks like that the issue has been resolved. It lasted from 09:25 until 12:05 CET.

Thanks,

Bosko

Re: RAD issues - Timeout and "RAD request exceeded maximum handling time"

_Val_ — Mon, 26 Aug 2024 11:30:59 GMT

I don't see any outages today, could it be something with your ISP?

Anyhow, if the issue is back, check the SKs above to troubleshoot.

Re: RAD issues - Timeout and "RAD request exceeded maximum handling time"

bstankovic — Mon, 26 Aug 2024 11:37:57 GMT

No, it was not up to ISP. We have clients on different ISPs. We were getting code 504 for https://cws.checkpoint.com/URLF/urlf/1.0?resource=xxxxxxxxxxxxxxxx=&key=123456

We opened the ticket and got confirmation that some other partners reported the same issues. It is possible that it was regional problem.

Re: RAD issues - Timeout and "RAD request exceeded maximum handling time"

_Val_ — Mon, 26 Aug 2024 12:02:17 GMT

Understood, sorry to hear that.

Re: RAD issues - Timeout and "RAD request exceeded maximum handling time"

Bavesh_MT — Tue, 27 Aug 2024 06:30:11 GMT

I can confirm the same issue from R81.20 JHF 79

Multiple web pages are slow to load and unable to access internal web servers.

The only way to bypass it until a fix is provided is by disabling the AV blade.

You will see lots of RAD events as follows:

RAD request exceeded maximum handing time, check /opt/CPsuite-R81.20/fw1///log/rad_events/Errors/flow_XXXXX

Re: RAD issues - Timeout and "RAD request exceeded maximum handling time"

lraaicfdb — Tue, 29 Oct 2024 13:22:51 GMT

Has the problem been resolved now? We have installed R81.20 Jumbo Hotfix Take 84 and for some time now I have been experiencing the same problems as you.

Re: RAD issues - Timeout and "RAD request exceeded maximum handling time"

bstankovic — Wed, 30 Oct 2024 14:47:20 GMT

Yes, it was regional "cloud" problem, not related to gateway or implementation