topic Re: SmartUpdate User Center Login Page Errors in General Topics

SmartUpdate User Center Login Page Errors

Nuggeteer — Sat, 24 Aug 2024 19:50:50 GMT

Hello everyone! I'm new to CP and am setting up a lab. I've got it all working well and now I'm to the licensing part of things. I've already went through the process of requesting trial licenses. Now I'm in SmartUpdate and when I try to add licenses from the User Center the User Center browser window pops up and no matter what I type into the email box I get a big black X net to my email address and that's as far as I can get. I've tried expanding the window to see if there's a captcha but I'm not seeing one. I'm at a loss for connecting to the User Center through SmartUpdate. I can log into the User Center from my browser just fine, it's just that the SmartUpdate window is not working properly. FYI, my email address is a .com address. Mentioning because I saw posts of others having account issues with non .com domain suffixes.

Has anyone else experienced this? I've attacked an image with my email address covered up. TIA !!!

Re: SmartUpdate User Center Login Page Errors

_Val_ — Mon, 26 Aug 2024 06:57:57 GMT

Do you have a UserCenter account with that email? If yes, what are the permissions on that account? Also, did you try clicking on "Continue"?

Re: SmartUpdate User Center Login Page Errors

PhoneBoy — Mon, 26 Aug 2024 13:31:22 GMT

Easiest way is to apply trial licenses is via the CLI with the instructions provided in the email, or even in SmartConsole itself.

Re: SmartUpdate User Center Login Page Errors

the_rock — Mon, 26 Aug 2024 13:41:32 GMT

Can you log in with those creds on support.checkpoint.com?

Andy

Re: SmartUpdate User Center Login Page Errors

Nuggeteer — Mon, 26 Aug 2024 14:16:39 GMT

Well, today I tried it and it worked fine. I have no idea why it wasn't working before because I didn't do anything differently. Thank you all for your suggestions!

Re: SmartUpdate User Center Login Page Errors

the_rock — Mon, 26 Aug 2024 14:21:34 GMT

Its IT magic my friend ; - ). Just kidding...its possible that maybe outbound communication from console to CP update was failing and today it worked, thats best explanation I have.

Andy