topic Re: There are no log servers available, Check your log server configuration in General Topics

There are no log servers available, Check your log server configuration

NCSJuanKoon — Thu, 08 Aug 2024 12:33:17 GMT

Hi,

i received an error when accessing logs & monitor in Smart Console R81.10.

The error is " There are no log servers available, Check your log server configuration"

when accessing SmartView online using web browser, the logs is able to be seen.

we are on R81.10 JHF take 150.

Anybody able to advice/assist please.

Thank you !

Re: There are no log servers available, Check your log server configuration

the_rock — Thu, 08 Aug 2024 12:40:41 GMT

Can you confirm that mgmt object is set as log server?

Andy

Re: There are no log servers available, Check your log server configuration

NCSJuanKoon — Thu, 08 Aug 2024 12:48:16 GMT

Hi Andy,

under Gateway , “logs” > “ additional logging”

log forwarding settings is checked and input as SMS.

or are you referring to other settings ?

Re: There are no log servers available, Check your log server configuration

the_rock — Thu, 08 Aug 2024 12:53:25 GMT

Im referring to below. If you have this checked on mgmt object, then it may need cprestart or reboot of mgmt, might be that simple.

Andy

Re: There are no log servers available, Check your log server configuration

NCSJuanKoon — Thu, 08 Aug 2024 12:55:20 GMT

Yes , that option is checked.

also we tried cpstart and cpstop

and also rebooting the SMS but still facing the same error

Juan Koon

Re: There are no log servers available, Check your log server configuration

the_rock — Thu, 08 Aug 2024 13:00:32 GMT

Did you try one of below?

Andy

https://support.checkpoint.com/results/sk/sk121379

https://community.checkpoint.com/t5/Security-Gateways/quot-There-are-no-log-servers-available-check-your-configuration/td-p/93013

Re: There are no log servers available, Check your log server configuration

NCSJuanKoon — Thu, 08 Aug 2024 13:32:25 GMT

Yup , already tried both but still having issue

Juan Koon

Re: There are no log servers available, Check your log server configuration

the_rock — Thu, 08 Aug 2024 13:36:14 GMT

I think I have a good idea, what it is. Can you send content of below from the management server. If broken, I can send you the clean file from my lab and it will work 100%.

Andy

/web/conf/extra/httpd2-smartview.conf

Re: There are no log servers available, Check your log server configuration

NCSJuanKoon — Thu, 08 Aug 2024 13:50:30 GMT

Possible to just send over the file and we test it on our end ?

thanks

Juan Koon

Re: There are no log servers available, Check your log server configuration

the_rock — Thu, 08 Aug 2024 13:51:53 GMT

Please message me directly, so I can send it over, does not let me attach it here.

Andy