topic Re: Failed to get metadata for the package in General Topics

Failed to get metadata for the package

NetAdminFTW — Tue, 02 Jul 2024 12:19:57 GMT

Hey guys,

I have a Cluster that consists of two appliances in active/standby, and I would like to use SmartConsole Install jumbo/hotfix feature.

The cluster version is R81.10 Take 87 and I want to upgrade to the recommended take which is Take 150.

The Management server is R81.20 Take 65.

CPUSE uses the latest version.

I get the errors shown in the pictures.

What Can I do?

Re: Failed to get metadata for the package

G_W_Albrecht — Tue, 02 Jul 2024 12:49:50 GMT

Any issues with internet connection ? I see the following:

Re: Failed to get metadata for the package

the_rock — Tue, 02 Jul 2024 12:53:44 GMT

I had that happen to me in the lab recently, though I had latest cpuse package and once I rebooted the mgmt server, all worked fine.

Andy

Re: Failed to get metadata for the package

NetAdminFTW — Tue, 02 Jul 2024 12:58:08 GMT

Thanks for the comment.

Here is the full screen.

No issues with internet connectivity or traffic being blocked from the management server.

Re: Failed to get metadata for the package

NetAdminFTW — Tue, 02 Jul 2024 13:03:15 GMT

Thanks for the comment.

I have two separated environments, and it happens in both of them. I did update both security management servers today.

Re: Failed to get metadata for the package

the_rock — Tue, 02 Jul 2024 13:07:47 GMT

What is the cpuse version/build?

Re: Failed to get metadata for the package

NetAdminFTW — Tue, 02 Jul 2024 13:09:41 GMT

Build 2429

Re: Failed to get metadata for the package

the_rock — Tue, 02 Jul 2024 13:15:31 GMT

Thats the latest one. Sorry, I have no clue, you may want to check with TAC.

Re: Failed to get metadata for the package

G_W_Albrecht — Tue, 02 Jul 2024 13:17:49 GMT

Try to do like i did it, paste the package name into Install a special HF field and do search !

Re: Failed to get metadata for the package

NetAdminFTW — Tue, 02 Jul 2024 13:24:23 GMT

Looks like the same error.

Re: Failed to get metadata for the package

the_rock — Tue, 02 Jul 2024 13:27:42 GMT

Is it same if you try either option below?

Andy

Re: Failed to get metadata for the package

NetAdminFTW — Tue, 02 Jul 2024 13:30:52 GMT

Yes, exactly the same error.

Re: Failed to get metadata for the package

the_rock — Tue, 02 Jul 2024 13:32:48 GMT

I know you said it happens in 2 environments, but did you try reboot the mgmt server? It does not cause any issues anyway, can be done whenever.

Andy

Re: Failed to get metadata for the package

NetAdminFTW — Tue, 02 Jul 2024 13:40:59 GMT

Still the same error after reboot.

Re: Failed to get metadata for the package

the_rock — Tue, 02 Jul 2024 13:52:31 GMT

Im totally out of ideas then, sorry. I would call TAC and see what they say.

Re: Failed to get metadata for the package

NetAdminFTW — Tue, 02 Jul 2024 14:11:40 GMT

I opened a case with TAC. I will try to update this thread later on.

Re: Failed to get metadata for the package

the_rock — Tue, 02 Jul 2024 14:21:09 GMT

Sounds good!

Re: Failed to get metadata for the package

NetAdminFTW — Thu, 04 Jul 2024 07:41:19 GMT

Found a solution.

I manually downloaded the package from Check Point website, uploaded it to package repository, and then I was able to verify the installation.