topic Re: SmartDashboard connection cannot be initiated in General Topics

SmartDashboard connection cannot be initiated

SantosJoao — Tue, 16 Apr 2024 19:36:19 GMT

Hello all,

I'm currently trying to raise a lab environment, the same is running on eve within a VMWare machine. I've installed R81 image, I can access Gaia portal and CLI without issues but when I try to use SmartConsole I receive this error:

I've already tried to do some actions found on another topics and SKs like reboot, remade the certificates, cpstop and start, api stop and start, etc but the issue continues. By the way, the device is a Security Gateway/manager

Do you have any idea of what could be causing this behavior?

Re: SmartDashboard connection cannot be initiated

PhoneBoy — Tue, 16 Apr 2024 21:31:44 GMT

How much disk/RAM/CPU did you allocate to the VM?

Re: SmartDashboard connection cannot be initiated

SantosJoao — Tue, 16 Apr 2024 22:17:50 GMT

It's using 80gb for the disk, 8gb for the ram and 4 cores to the CPU

Re: SmartDashboard connection cannot be initiated

PhoneBoy — Wed, 17 Apr 2024 18:49:02 GMT

Have you run a tcpdump on the gateway to verify the client traffic is actually being received?
I'd start there before we go much further.

Please also specify exactly what image you attempted to install.

Re: SmartDashboard connection cannot be initiated

Lesley — Wed, 17 Apr 2024 18:54:11 GMT

Are you sure you installed management on the box itself? Check with cpstat mg and with cpconfig -> Automatic start of Check Point Products

Also maybe policy blocks standard the SmartConsole access, try to remove policy:

fw unloadlocal

Re: SmartDashboard connection cannot be initiated

the_rock — Wed, 17 Apr 2024 19:11:17 GMT

Some pointers...

run fwm ver from ssh to make sure it is indeed mgmt server

If it is, then run api status to confirm it shows successful

If its failing, run $FWDIR/scripts/./cpm_status.sh

If that does not show up and ready, run ./run_cpmdoc.sh from same directory and send us the results

CPM doctor will 100% tell us why this is failing

also, if you run cpwd_admin list and fwm is not showing E 1, then thats the reason why smart console does not work

Andy

Re: SmartDashboard connection cannot be initiated

SantosJoao — Wed, 24 Apr 2024 16:41:06 GMT

Hello Guys,

Sorry for the delay on giving feedback. I've found out that the firewall that we use to access the EVE environment was blocking the ports used by SmartConsole, once I saw on the firewall logs confirming these blockage I've just allowed the ports and it's working now. Thank you all for the support

Re: SmartDashboard connection cannot be initiated

the_rock — Wed, 24 Apr 2024 16:44:37 GMT

Good job! 👍

Andy