topic Re: How to Report False Positive for Website in General Topics

How to Report False Positive for Website

Reuben_Grafy — Wed, 19 Jul 2017 13:35:07 GMT

A website I manage is reporting as "Malicious." I did some work to fix some security issues. I submitted false positive reports to several other reporting agencies who have have all accepted my report and re-listed the site as not harmful. How can I do the same with Check Point?

Re: How to Report False Positive for Website

PhoneBoy — Wed, 19 Jul 2017 15:15:31 GMT

Are you talking about for URL Filtering or something else?

If URL Filtering, follow the process here: How to resolve URL miscategorization

Note that you can locally resolve the issue by creating a manual override of categorization (process described in the above linked SK).

Re: How to Report False Positive for Website

Reuben_Grafy — Wed, 19 Jul 2017 22:12:33 GMT

Yes, it is for URL Filtering.

I previously followed the process of the link you sent before. I submitted the URL as a Business Link.

Could you clarify whether a request for re-categorization will update the "Malicious" listing as well? Or is there a separate process for that?

Re: How to Report False Positive for Website

PhoneBoy — Wed, 19 Jul 2017 22:58:10 GMT

I think that comes from Anti-Bot/Anti-Virus, which has a different process: How to submit a False Positive case for Anti-Bot and Anti-Virus protections