topic Re: SmartConsole Web UI showing GAiA login page in General Topics

SmartConsole Web UI showing GAiA login page

jwayne5000 — Fri, 05 Apr 2024 00:15:12 GMT

Hello,

I'm having a strange issue in the SmartConsole web UI. When I click on Logs and Events, it shows the GAiA login page. Any idea what could be causing this? This started happening after applying Jumbo Hotfix Take 53 and the R81.20 SmartConsole Build 651 hotfix.

This is a management server deployed in AWS on version R81.20 with Jumbo Hotfix Take 53.

Re: SmartConsole Web UI showing GAiA login page

the_rock — Fri, 05 Apr 2024 02:52:41 GMT

Does it happen if you reboot it? Same issue if you use web smart console?

Andy

Re: SmartConsole Web UI showing GAiA login page

Ofir_Calif — Sun, 07 Apr 2024 17:00:11 GMT

Hi @jwayne5000 ,
Does SmartView work for you?
https://<ip>/smartview

Thanks,
Ofir.

Re: SmartConsole Web UI showing GAiA login page

Lesley — Sun, 07 Apr 2024 18:27:05 GMT

What happens if you login? Is that possible? Does it come back each time?

Does your user that you use to login full access? Are you allowed by the profile to see logs?

Re: SmartConsole Web UI showing GAiA login page

jwayne5000 — Mon, 08 Apr 2024 13:57:10 GMT

Hey @Ofir_Calif,

When I try the SmartView web UI (with /smartview in the URL), it shows the GAiA login. When I login, it shows the GAiA console, not the SmartView console.

Re: SmartConsole Web UI showing GAiA login page

jwayne5000 — Mon, 08 Apr 2024 14:06:43 GMT

Hey @the_rock,

Yes, I tried rebooting it but the issue still persists. I also rebooted it again this morning but got the same results. This issue only affects the web SmartConsole; the desktop SmartConsole client functions properly.

Re: SmartConsole Web UI showing GAiA login page

jwayne5000 — Mon, 08 Apr 2024 14:22:21 GMT

Hey @Lesley ,

If I login, I am presented with the GAiA console. Yes, it comes back each time. My user has full admin privileges.

Re: SmartConsole Web UI showing GAiA login page

the_rock — Mon, 08 Apr 2024 14:39:36 GMT

I would contact TAC to check more.

Andy

Re: SmartConsole Web UI showing GAiA login page

jwayne5000 — Mon, 08 Apr 2024 15:25:55 GMT

👍 I went ahead and opened a support request.

Re: SmartConsole Web UI showing GAiA login page

the_rock — Mon, 08 Apr 2024 15:32:16 GMT

Just curious, is this on prem or cloud?

Andy

Re: SmartConsole Web UI showing GAiA login page

jwayne5000 — Mon, 08 Apr 2024 15:34:06 GMT

Cloud (AWS)

Re: SmartConsole Web UI showing GAiA login page

the_rock — Mon, 08 Apr 2024 15:34:02 GMT

Does it make any difference if you try private window, another browser?

Andy

Re: SmartConsole Web UI showing GAiA login page

jwayne5000 — Mon, 08 Apr 2024 15:38:36 GMT

Same behavior in private window. This is also the same experience for another employee on his machine.

Re: SmartConsole Web UI showing GAiA login page

the_rock — Mon, 08 Apr 2024 15:43:23 GMT

In that case, I got nothing else, sorry mate 😞

Let us know what TAC says.

Andy

Re: SmartConsole Web UI showing GAiA login page

jwayne5000 — Mon, 08 Apr 2024 15:46:58 GMT

No worries! I will post back here after we get it resolved with TAC.

Re: SmartConsole Web UI showing GAiA login page

_Val_ — Mon, 08 Apr 2024 19:57:12 GMT

Please open a case with TAC via https://help.checkpoint.com

Re: SmartConsole Web UI showing GAiA login page

jwayne5000 — Tue, 30 Apr 2024 19:44:16 GMT

Just wanted to give an update - after working with TAC, the support engineer found that for some unknown reason the SmartView apache conf file (/web/conf/extra/httpd2-smartview.conf) was blank. We copied the same conf file from a working management server I had in another region over to this management server and rebooted the web services which fixed the issue! Not sure how it got blanked out but I'm glad it's fixed now 🙂

Re: SmartConsole Web UI showing GAiA login page

the_rock — Tue, 30 Apr 2024 20:34:22 GMT

Ah, thats good to know. I recall having to replace that file once when new logging tabs would not load in smart console and then after cprestart, all worked.

Cheers,

Andy

Re: SmartConsole Web UI showing GAiA login page

Ricki_Juntak — Wed, 09 Oct 2024 12:37:47 GMT

Hi Jwayne,

Today I try this one, working good, issue solved, thank you.