topic Re: SMS policy installation Failure in General Topics

SMS policy installation Failure

FD — Wed, 13 Mar 2024 07:39:57 GMT

recently my SMS VM crashed and we restored it but after it is unable to ping the Gateway FW .I have issued unloadlocal on the gateway and rebooted the FW it pings but when i start installing policy it fails.the gateways are in cluster on different location

where by one site is down due (not powered).

How can i restore the policy installation and network reachability between FW and SMS

Re: SMS policy installation Failure

Tal_Paz-Fridman — Wed, 13 Mar 2024 07:56:37 GMT

1| Please check the Network Management (Topology) definitions of the Cluster are correct

2| How does the failure itself look like (the image you attached is for the Warning). What is the cause for the Error?

3| Check if might be related to Anti-Spoofing - Disable Anti-Spoofing on the Cluster + Publish + Install Policy (you might need to remove the policy on the machine first to accept the new one).

Re: SMS policy installation Failure

Chris_Atkinson — Wed, 13 Mar 2024 08:46:57 GMT

Do you have the option set to fail the installation if it can't be done on both members?

Re: SMS policy installation Failure

G_W_Albrecht — Wed, 13 Mar 2024 10:32:49 GMT

Contact CP TAC to get this resolved asap !