topic Re: There are no log servers available, check your log server configuration in General Topics

There are no log servers available, check your log server configuration

Pradeep_Salunke — Thu, 15 Feb 2024 14:37:31 GMT

We have Management server and its having default log server however, we are facing issue,

ERROR [pool-1-thread-415] com.checkpoint.rfl.exceptions.RFLExceptionUtils.Log:9 - An error occurred:
ERROR [pool-1-thread-415] com.checkpoint.rfl.exceptions.RFLExceptionUtils.Log:32 - Error code: [GENERIC_ERROR]
ERROR [pool-1-thread-415] com.checkpoint.rfl.exceptions.RFLExceptionUtils.Log:30 - Error message: [There are no log servers available, check your log server configuration]
ERROR [pool-1-thread-415] com.checkpoint.requestInfra.RFLRequestExecutor.sendResponse_aroundBody12:11 - <?xml version="1.0" encoding="UTF-8" standalone="no" ?>

ERROR [pool-1-thread-415] com.checkpoint.requestInfra.searchSuggestion.SearchSuggestionRunner.runRequest_aroundBody0:31 - on getting DataBase suggestion Error on getting DataBase suggestion
INFO [pool-1-thread-415] com.checkpoint.requestInfra.RFLRequestExecutor.run_aroundBody2:59 - Running request of type: [SearchSuggestionRunner]
ERROR [pool-1-thread-415] com.checkpoint.rfl.exceptions.RFLInternalException.LogErrorMessageWithIncidentId:34 - incident [e9b061fc-8148-42df-8d3c-78956d655b35]: There is no relevant solr connection configuration
ERROR [pool-1-thread-415] com.checkpoint.requestInfra.searchSuggestion.SearchSuggestionRunner.getDbSearchSuggestion:128 - Solr searchSuggestion analysis failed.

Re: There are no log servers available, check your log server configuration

PhoneBoy — Thu, 15 Feb 2024 17:49:07 GMT

Version/JHF?
Where are you seeing these messages, exactly?

Re: There are no log servers available, check your log server configuration

the_rock — Thu, 15 Feb 2024 17:55:16 GMT

Can you send what below looks like?

Andy

Re: There are no log servers available, check your log server configuration

Pradeep_Salunke — Fri, 16 Feb 2024 08:41:55 GMT

This is an intermediate issue. this issue occur randomly in day.

Re: There are no log servers available, check your log server configuration

Pradeep_Salunke — Fri, 16 Feb 2024 08:42:52 GMT

This is showing management console. where we have default logging server on management server.

Re: There are no log servers available, check your log server configuration

the_rock — Fri, 16 Feb 2024 12:28:16 GMT

K, if thats the case, have you tried rebooting the management server?

Best,

Andy