topic Re: Upgrade/Download Wizard unavailable due to Maintenance Schedule in General Topics

Upgrade/Download Wizard unavailable due to Maintenance Schedule

arvindteemul1 — Sun, 11 Feb 2024 00:52:38 GMT

Hi Mates,

I have been trying to access the Upgrade/Download Wizard to perform an upgrade on a client Quantum1600 gateway appliance for the past 12 hours, and all attempts resulted in the Support Centre “Maintenance Schedule”

Does anyone know when the maintenance schedule would end and or the Upgrade/Download Wizard becoming available?

See screenshot:

Re: Upgrade/Download Wizard unavailable due to Maintenance Schedule

Chris_Atkinson — Sun, 11 Feb 2024 01:32:51 GMT

What's your management and appliance current versions or is it locally managed?

The current latest public firmware release as of today is R81.10.08 build 1683.

Re: Upgrade/Download Wizard unavailable due to Maintenance Schedule

arvindteemul1 — Sun, 11 Feb 2024 01:59:23 GMT

Hi Chris,

Management is at R81.20 with Take 631 and Jumbo Hotfix Take 41; Centrally managed

Also, might there be an alternate location to download: cp1600_R81_10_08_996001683.img?

Thanks

Re: Upgrade/Download Wizard unavailable due to Maintenance Schedule

Chris_Atkinson — Sun, 11 Feb 2024 03:49:09 GMT

I'm unfamiliar with that filename format though sk181079 should otherwise be the source for downloads.

Re: Upgrade/Download Wizard unavailable due to Maintenance Schedule

the_rock — Mon, 12 Feb 2024 00:00:51 GMT

Better contact TAC and request that image, as it does not appear likn for upgrade wizard works. I googled it and went to link that came up, but says its under maintenance.

Best,

Andy

Re: Upgrade/Download Wizard unavailable due to Maintenance Schedule

_Val_ — Mon, 12 Feb 2024 08:56:38 GMT

Upgrade Wizard tool was deprecated. Please use support.checkpoint.com portal to find and download software for 1600 series. Or just go to https://support.checkpoint.com/results/sk/sk181079