topic Re: SMS Server Upgrade from R80.40 to R81.10 fails in General Topics

SMS Server Upgrade from R80.40 to R81.10 fails

Blason_R — Tue, 30 Jan 2024 03:39:15 GMT

Hi Team,

Over the past few days, I have spent my time to upgrading my SMS server from R80.40 to R81.10. Despite trying all the known solutions, the import process continues to fail. I have thoroughly examined the doctor script output and reviewed the cpm.elg file, which reveals specific errors that I have been unable to find resolutions for in any SKs.

Any help folks?

TIA

Blason R

Re: SMS Server Upgrade from R80.40 to R81.10 fails

G_W_Albrecht — Tue, 30 Jan 2024 09:03:12 GMT

I would contact CP TAC asap !

Re: SMS Server Upgrade from R80.40 to R81.10 fails

Blason_R — Wed, 31 Jan 2024 03:20:30 GMT

Yeah - Eventually have done that.

Thanks for your help.

Re: SMS Server Upgrade from R80.40 to R81.10 fails

the_rock — Wed, 31 Jan 2024 03:52:29 GMT

Let us know what TAC says Manish.

Best,

Andy

Re: SMS Server Upgrade from R80.40 to R81.10 fails

Blason_R — Wed, 31 Jan 2024 04:14:52 GMT

Surely!!

Re: SMS Server Upgrade from R80.40 to R81.10 fails

the_rock — Wed, 31 Jan 2024 04:20:10 GMT

I think you did exactly the best troubleshooting step, but it sucks we cant find reason for those errors. Hope TAC will be able to.

Best,

Andy

Re: SMS Server Upgrade from R80.40 to R81.10 fails

Alex- — Wed, 31 Jan 2024 05:31:27 GMT

By all known solutions as you mention, is it also the case with advanced migration? In this case that may be an issue with the DB itself and it's likely only TAC could help.

- Install lab VM with R81.10

- FTW for SMS, make sure upgrade tools are updated, install latest jumbo

- migrate_server import

- Possibly check with lab R81.20 to see if the issue is the same or version-specific

Re: SMS Server Upgrade from R80.40 to R81.10 fails

Blason_R — Wed, 31 Jan 2024 05:55:15 GMT

Yeah tried all the possibilities and everything - but this last error is out of reach hence had to open TAC ticket and customer wanted n-1 so I need to stay on R81.10 only.

Re: SMS Server Upgrade from R80.40 to R81.10 fails

Alex- — Wed, 31 Jan 2024 07:23:05 GMT

Understood for the customer request, I was more curious to see if it's version specific or with any upgrade path, like R81 or R81.20.

Anyway, good luck with the SR.

Re: SMS Server Upgrade from R80.40 to R81.10 fails

the_rock — Wed, 31 Jan 2024 12:35:01 GMT

Any news from TAC yet?

Andy

Re: SMS Server Upgrade from R80.40 to R81.10 fails

Blason_R — Wed, 31 Jan 2024 12:38:01 GMT

Nah man - Not yet 😞

Re: SMS Server Upgrade from R80.40 to R81.10 fails

the_rock — Wed, 31 Jan 2024 12:39:34 GMT

Dang...k, let me look into this bit later for you, see if there is anything I can find.

Best,

Andy