topic SMS License in General Topics

SMS License

gemechisd — Fri, 12 Jan 2024 12:44:55 GMT

We have updated our SMS Server's license recently. But Smart Event license said No License, General Reports for SmartEvent and Logs & Monitor are disabled.

How can we fix this? Attached is the screenshot.

Re: SMS License

Chris_Atkinson — Fri, 12 Jan 2024 12:53:38 GMT

Can you please share the output of "cplic print" from the CLI?

Re: SMS License

gemechisd — Sat, 13 Jan 2024 08:00:39 GMT

@Chris_Atkinson

Below you can find it.

Re: SMS License

Chris_Atkinson — Fri, 12 Jan 2024 13:21:04 GMT

Looks ok, have you already tried:

[Expert@HostName:0]# cpstop; cpstart

-or-

reboot?

Re: SMS License

gemechisd — Fri, 12 Jan 2024 13:24:16 GMT

Yes I have tried Reboot before 1 hour.

Attached is the uptime.

Re: SMS License

Tal_Paz-Fridman — Fri, 12 Jan 2024 13:38:05 GMT

I would try contacting Account Services:

Customer Account Services
1-972-444-6600 and select option 3
Contact Account Services Online

Re: SMS License

Chris_Atkinson — Fri, 12 Jan 2024 13:46:58 GMT

Either follow the suggestion from Tal or try removing the duplicate license lines / entries.