topic Re: Access Policy Installation Failed 80.10 in General Topics

Access Policy Installation Failed 80.10

ahsan — Thu, 30 Nov 2023 08:53:43 GMT

Hi Team,

I have very simple standalone deployment scenario, while I am trying to install policy it end with Failed status and gives the error code (2000232) while threat prevention policy installed successfully.

Please suggest me the solution and if there is need to download any hotfix then from where i can Download because its a old version.

Thanks in Advance.

Re: Access Policy Installation Failed 80.10

_Val_ — Thu, 30 Nov 2023 08:56:49 GMT

R80.10, do I read it correctly? This version is out of support for ages now.

Are you sure it is not R81.10?

Re: Access Policy Installation Failed 80.10

ahsan — Thu, 30 Nov 2023 09:45:49 GMT

Hi _VAL_

Yes it is 80.10 as you can also see in the snap shot attached.

Re: Access Policy Installation Failed 80.10

Tal_Paz-Fridman — Thu, 30 Nov 2023 09:51:44 GMT

Is the Security Management Server also R80.10?

If it is higher it could be related to:

https://support.checkpoint.com/results/sk/sk154435

https://support.checkpoint.com/results/sk/sk172484

Re: Access Policy Installation Failed 80.10

G_W_Albrecht — Thu, 30 Nov 2023 09:53:42 GMT

This version is out of Support since January 2022 ! You should at least upgrade to R80.40 + latest Jumbo Take 198 and resolve the issues shown in the screenshot. If the policy iinstall issue persists, contact CP TAC to resolve it in a SR#.

This error is resolved in sk172484, but this is for R81 and R81.10...

Re: Access Policy Installation Failed 80.10

ahsan — Thu, 30 Nov 2023 09:58:16 GMT

HI Tal_Paz-Fridman,

We have standalone deployment so version is same.

Re: Access Policy Installation Failed 80.10

ahsan — Thu, 30 Nov 2023 10:03:48 GMT

yes I know its out of support, I know about that jumbo fix but it only for 80.40 and others.

But right now I am looking for solution if any out there.

Re: Access Policy Installation Failed 80.10

G_W_Albrecht — Thu, 30 Nov 2023 10:23:48 GMT

You can try to use the workaround from sk172484, but better upgrade ! You can open a SR# with CP TAC now but they may not be able to help you because of the unsupported version, but they will try.

Also try to analyze what did change since last successfull policy install - reverting to this policy version also might help.

Re: Access Policy Installation Failed 80.10

ahsan — Thu, 30 Nov 2023 11:05:26 GMT

Thanks for suggestion