topic CP5800 R80.10 Flashing Red Alert Indicator in General Topics

CP5800 R80.10 Flashing Red Alert Indicator

tc2610 — Tue, 31 Oct 2023 09:03:20 GMT

I have three sets of clusters of CP5800 running on R80.10, I observed that the Alert indicator of this three sets' Primary firewall having the the flashing red indicator.

Have checked the hardware health, all status showed normal.

Did anyone face this issue before?

How should I proceed to "clear" this indicator?

Re: CP5800 R80.10 Flashing Red Alert Indicator

_Val_ — Tue, 31 Oct 2023 11:44:03 GMT

Just for the record, R80.10 has been obsolete and out of support for quite a few years now. For the alert indicator as you call it, can you provide some pictures? Do these appliances have support contracts attached?

Re: CP5800 R80.10 Flashing Red Alert Indicator

tc2610 — Tue, 31 Oct 2023 11:46:24 GMT

Hi, yes I understand that they are out of support, but our side has no intention to do a tech refresh anytime soon. The alert indicator is actually the LED on the appliance itself, the one with the "!"

Re: CP5800 R80.10 Flashing Red Alert Indicator

_Val_ — Tue, 31 Oct 2023 11:52:59 GMT

So no support contract? 🙂

There is a similar issue mentioned in sk173506. Try applying a workaround from the SK, without a guarantee of success, and let us know.

Re: CP5800 R80.10 Flashing Red Alert Indicator

Chris_Atkinson — Tue, 31 Oct 2023 13:18:24 GMT

The software version support lifecycle is one thing, but to clarify if you are paying for support you can still upgrade the software to R80.40 +

Re: CP5800 R80.10 Flashing Red Alert Indicator

tc2610 — Tue, 31 Oct 2023 14:53:45 GMT

Sadly, no support contract