topic Error retrieving results in General Topics

Error retrieving results

Bastien_Lauc — Wed, 25 Oct 2023 15:24:05 GMT

Hi,

I have a issue when I want create un access role.

I installed Identity collector on my Active Directory Server Windows 2022.

In Identity Sources:

The second one is the Active Directory Server backup.

In Gateways:

We can see all is connected.

I already saw this kb "Error retrieving results" while fetching AD users with an existing Access Role (checkpoint.com) but the result was not conclusive.

My firewall and SMS are both in r81.10

Sorry for the lack of information I can provide, I'm a beginner.

Best Regards,

Bastien

Re: Error retrieving results

the_rock — Thu, 26 Oct 2023 03:07:41 GMT

Can you please clarify if issue is with access role itself or something else? Im not really clear on that from your post.

Regards,

Andy

Re: Error retrieving results

emmap — Thu, 26 Oct 2023 03:21:37 GMT

Do you have an LDAP account unit set up so that the mgmt server can talk to the AD servers?

Re: Error retrieving results

Bastien_Lauc — Thu, 26 Oct 2023 08:52:03 GMT

Yes it's a issue with access role

As say I already saw this kb "Error retrieving results" while fetching AD users with an existing Access Role (checkpoint.com) but the result was not conclusive.

Best Regards,

Bastien

Re: Error retrieving results

Bastien_Lauc — Thu, 26 Oct 2023 08:55:44 GMT

I use the default account Administrator of the Active Directory for communicate with de mgmt

Best Regards,

Bastien

Re: Error retrieving results

PhoneBoy — Thu, 26 Oct 2023 14:55:21 GMT

The issue in the SK you linked relates to the LDAPS certificate.
Have you confirmed the certificate in this case is, in fact, not expired?
You should also try troubleshooting per: https://support.checkpoint.com/results/sk/sk113747

Re: Error retrieving results

the_rock — Thu, 26 Oct 2023 15:52:38 GMT

It might be worth doing remote with TAC, so they can verify all this.

Andy

Re: Error retrieving results

Bastien_Lauc — Thu, 26 Oct 2023 16:22:18 GMT

Hi,

The certificate is no expired.

I followed the sk and I have a problem with adlog a dc :

Adlog is not enabled, therefore cannot display domain controllers status

I saw you said to contact TAC Identity Awareness stopped working - Check Point CheckMates

So I’m gonna do this.
Otherwise, impossible to contact LDAP server

Best Regards,

Bastien

Re: Error retrieving results

KrivU — Thu, 30 Oct 2025 16:33:27 GMT

Hi @Bastien_Lauc did you resolve this issue? I'm having an similiar issue, but I'm not using Identity Collectors,