topic Re: MGMT server - access to cloud in General Topics

MGMT server - access to cloud

babicmilan — Sun, 13 Aug 2023 13:58:39 GMT

Hello, I have upgraded Check Point MGMT server Smart-1 410 appliance from version 81.10 to 81.20 using upgrade blink package "blink_image_1.1_Check_Point_R81.20_T631_JHF_T24_SecurityManagement.tgz".

After upgrade I can't more to access checkpoint cloud over CPUSE. (attached document)

Any solution to resolve this?

Best regards.

Re: MGMT server - access to cloud

Tal_Paz-Fridman — Sun, 13 Aug 2023 14:31:44 GMT

Are all the DNS and Proxy (if exists) settings correct?

Re: MGMT server - access to cloud

babicmilan — Sun, 13 Aug 2023 21:16:43 GMT

@Tal_Paz-Fridman wrote:
Are all the DNS and Proxy (if exists) settings correct?

Yes, everything looks fine. I can ping 8.8.8.8 and updates.checkpoint.com from CLI of MGMT server. (attached pictures)

Re: MGMT server - access to cloud

Tal_Paz-Fridman — Mon, 14 Aug 2023 05:53:00 GMT

As you can see in the first image you attached you did not authorize to download updates from Check Point. Please refer to https://support.checkpoint.com/results/sk/sk94508

It might be a bug where this was allowed originally and after the installation the setting was reset back, but still this should solve it.

The simplest way is to check setting in SmartConsole -> Global Properties -> Data Access Control

Re: MGMT server - access to cloud

babicmilan — Mon, 14 Aug 2023 08:32:28 GMT

@Tal_Paz-Fridman wrote:
As you can see in the first image you attached you did not authorize to download updates from Check Point. Please refer to https://support.checkpoint.com/results/sk/sk94508

It might be a bug where this was allowed originally and after the installation the setting was reset back, but still this should solve it.
The simplest way is to check setting in SmartConsole -> Global Properties -> Data Access Control
Attached pictures ...

Where to change that behavior "the administrator did not autorized downloads"?

Best regards

Re: MGMT server - access to cloud

Tal_Paz-Fridman — Mon, 14 Aug 2023 10:57:59 GMT

This looks like a connectivity or networking issue.

I suggest opening a ticket with TAC to troubleshoot it.

Re: MGMT server - access to cloud

the_rock — Mon, 14 Aug 2023 12:42:06 GMT

If you see below when doing this from mgmt server, its correct, if you see anything else, 100% connectivity issue.

Andy

[Expert@QUANTUM-MANAGEMENT:0]# curl_cli -k updates.checkpoint.com
Page not found![Expert@QUANTUM-MANAGEMENT:0]#

Re: MGMT server - access to cloud

babicmilan — Mon, 14 Aug 2023 13:38:54 GMT

Attached picture ...

It seems there is no connectivity issue.

Re: MGMT server - access to cloud

the_rock — Mon, 14 Aug 2023 13:47:08 GMT

Seems its correct...I would involve TAC.

Re: MGMT server - access to cloud

the_rock — Mon, 14 Aug 2023 13:50:55 GMT

Btw, Trebinje, fin grad : - )

I know Arslanagic Bridge, beautiful!!

Re: MGMT server - access to cloud

babicmilan — Mon, 14 Aug 2023 13:59:05 GMT

@the_rock wrote:
Btw, Trebinje, fin grad : - )
I know Arslanagic Bridge, beautiful!!

Yes, but it will be the most beautiful city when we solve the problem 🙂 🙂 🙂

Re: MGMT server - access to cloud

the_rock — Mon, 14 Aug 2023 14:04:49 GMT

Thats fair : - ). Anyway, I have few questions:

1) from web UI, what do you see currently? Does it show upgraded to R81.20?

2) What is output of cpinfo -y fw1 from expert mode?

3) Does IPS update work if you do it with below?

Andy

Re: MGMT server - access to cloud

babicmilan — Mon, 14 Aug 2023 18:32:16 GMT

1) from web UI if I choose "Showing Reccomended Packages" It's dispayed "No package found", anyway if I choose "Showing Installed Packages" I see that it's intalled blink packages and hotfix (attached pictures)

2) attached picture

3) I can update IPS on gateways, it is not problem (attached picture)

Re: MGMT server - access to cloud

the_rock — Mon, 14 Aug 2023 18:38:08 GMT

I would involve TAC at this point. Personally, hard to say for me without seeing this via remote session.

Andy

Re: MGMT server - access to cloud

babicmilan — Mon, 11 Sep 2023 10:43:39 GMT

I have resolved a problem on the way that I have done clean install on MGMT server and after that migrate import.