topic Re: UserCenter/PartnerMAP logging in issues? in General Topics

UserCenter/PartnerMAP logging in issues?

JackPrendergast — Thu, 26 Nov 2020 00:19:08 GMT

Hi,

I have had this issue for over 24hrs now.

Is anyone else facing a redirection loop when trying to log into SK/UC/PartnerMAP?

I can not log into any part of the Check Point site apart from Check Mates.

Its goes around in a fast redirection loop.

I have cleared caches, different browsers, different IP, different device and even different account!

I am suspecting there is a known issue?

Thanks

Re: UserCenter/PartnerMAP logging in issues?

PhoneBoy — Thu, 26 Nov 2020 03:50:50 GMT

What precise URL are you logging into?
I usually log into https://supportcenter.checkpoint.com and don’t have issues.

Re: UserCenter/PartnerMAP logging in issues?

Danny — Thu, 26 Nov 2020 06:29:04 GMT

I also experience this for two days now when logging in from MacOS (Safari, Chrome). It works from Windows (Chrome, Firefox). I usually log in via usercenter.checkpoint.com. The supportcenter link from Dameon works like a charm. Thanks for the hint.

Re: UserCenter/PartnerMAP logging in issues?

JackPrendergast — Thu, 26 Nov 2020 12:02:59 GMT

@Danny @PhoneBoy and just like that, all the issues have disappeared! Someone at Check Point was maybe watching 👀

Thank you both

Re: UserCenter/PartnerMAP logging in issues?

_Val_ — Thu, 26 Nov 2020 12:11:28 GMT

Some services is some regions (but AFAIK, not usercenter.checkpoint.com), are affected by AWS outage.
For any info about Check Point services status, please always go to https://status.checkpoint.com/

Re: UserCenter/PartnerMAP logging in issues?

_Val_ — Thu, 26 Nov 2020 12:13:19 GMT

or, your bad cookie expired 🙂

Re: UserCenter/PartnerMAP logging in issues?

cryptochrome — Fri, 08 Sep 2023 17:09:23 GMT

I am giving this thread a little bump, as I am currently experiencing the exact same problem (and have been for two weeks). No matter which browser I use, no matter whether I access the internet directly or through our firewall, I get a redirect loop that refreshes the page at a rate that feels like 100 times per second.

I can go to supportcenter.checkpoint.com without issues, but from there I can't login to any other service like PartnerMAP, as that always goes through usercenter first.

Any ideas?

Re: UserCenter/PartnerMAP logging in issues?

the_rock — Fri, 08 Sep 2023 17:16:37 GMT

I had an issue this morning, but now seems fine.

Andy