topic Re: Trouble Downloading From Support Center in General Topics

Trouble Downloading From Support Center

Bob_Zimmerman — Tue, 01 Aug 2023 14:15:21 GMT

R81.10 jumbo 110 has fixes for a few issues I've reported, so I downloaded it to test. Any time I download a new jumbo, I also check for a new CPUSE, and this time I found one: build 2325. I logged in with my day-job User Center account which is an administrator for multiple accounts with dedicated diamond reps, and the download gives me a 404. Unfortunately, the inappropriate use of 404 for permissions issues makes it impossible for me to tell from the outside if the download link is actually broken or if the file's permissions are.

Not sure where else to report this, so I'm reporting it here.

Re: Trouble Downloading From Support Center

the_rock — Tue, 01 Aug 2023 14:34:12 GMT

Hm, thats odd...I did this yesterday and had no issues at all. Not sure if others had the same problem as you.

Andy

Re: Trouble Downloading From Support Center

Boaz_Orshav — Wed, 02 Aug 2023 05:16:37 GMT

It is probably due to the fact that 2325 is "Gradual deployment" which means he is not available for all customers yet.

We will remove the link from the SK is order to prevent such confusion.

Sorry for the inconvenience

Boaz

Re: Trouble Downloading From Support Center

the_rock — Wed, 02 Aug 2023 09:12:39 GMT

Thats logical.