topic Re: Unable to login to SMS server in General Topics

Unable to login to SMS server

gemechisd — Sat, 15 Jul 2023 08:51:35 GMT

the fwm and cpm process of SMS server keep on stopping every time.

when checking using cpwd_admin list command we got the attached screen shot & they are executing. and when we check using the api status command, either cpm or fwm are stopped. what could be the the root cause that stops this processes?

Re: Unable to login to SMS server

Tal_Paz-Fridman — Sat, 15 Jul 2023 12:05:00 GMT

If possible try rebooting the machine.

If the issue keeps on happening you should open a ticket with TAC.

What version are you running? Have you installed the latest JHF?

Re: Unable to login to SMS server

the_rock — Sat, 15 Jul 2023 18:28:31 GMT

As @Tal_Paz-Fridman suggested, try rebooting, if no luck, maybe see if there is good backup you can restore from web UI.

Andy

Re: Unable to login to SMS server

Hugo_vd_Kooij — Mon, 17 Jul 2023 06:34:23 GMT

My first port of call for troubleshooting is the ELG files in $CPDIR/log/*elg* and $FWDIR/log/*elg*

Which is usually the first thing I ask customer to save after an issue to prevent them being overwriten if you get access only days later.

And making sure you are on the latest GA jumbo Hotfix before you open a ticket whenever that is possible.

Re: Unable to login to SMS server

the_rock — Mon, 17 Jul 2023 12:46:32 GMT

I agree with that 100%. TAC would ask for those, for sure.

Andy