topic Unable to login to smartconsole in General Topics

Unable to login to smartconsole

gemechisd — Tue, 04 Jul 2023 05:06:11 GMT

We have 2 checkpoint 7000 series appliances in our environment and one open server SMS to manage both gateways. Starting from last week we have faced a problem of connecting to smartconsole through smart console and webGUI. "Unable to connect to server" & "A connection with the server lost error.". Our SMS is installed with a JHF of 161 until today. Early morning I have installed JHF 197. Still the problem persists.

We have 64GB memory and 20 CPU's for our SMS.

What are the main causes and how can i solve it? I appreciate your support on this.

Re: Unable to login to smartconsole

emmap — Tue, 04 Jul 2023 07:00:00 GMT

There are many possible causes for this, such as network issues between your PC and the SMS, a firewall in path blocking something, load/resource utilisation issues on the SMS, software issues, all that. Have you run an HCP check on the server to see if there's any issues there?

Re: Unable to login to smartconsole

Tal_Paz-Fridman — Tue, 04 Jul 2023 13:06:41 GMT

Can you please run cpwd_admin list on the Security Management Server and share the output.

It is important to see the CPM and FWM are up and running properly.