topic Re: CPUSE Error Message NOT clear in General Topics

CPUSE Error Message NOT clear

just13pro — Mon, 03 Jul 2023 08:06:29 GMT

Hi,

Anyone understand with the error message here(please see the screenshot for detail)?

Installation is not allowed (reason: Installation is not allowed)

Re: CPUSE Error Message NOT clear

_Val_ — Mon, 03 Jul 2023 08:04:49 GMT

Nothing is attached, actually

Re: CPUSE Error Message NOT clear

just13pro — Mon, 03 Jul 2023 08:07:02 GMT

Apologies, I just re-attached the screenshot again.

Thank you

Re: CPUSE Error Message NOT clear

Tal_Paz-Fridman — Mon, 03 Jul 2023 08:49:38 GMT

Hi - it actually states the reason clearly at the bottom of the message. Seems there was a problem with a previous installation?

Re: CPUSE Error Message NOT clear

just13pro — Mon, 03 Jul 2023 09:24:08 GMT

Hhhhmmm..... Not that I know if there is an issue on the previous installation, it was running for quite some time and only now decided to upgrade the JHF

Re: CPUSE Error Message NOT clear

_Val_ — Mon, 03 Jul 2023 11:16:30 GMT

I agree with @Tal_Paz-Fridman, there was an issue with the previous attempt to install this package. Please do what the message suggests and open a TAC case via https://help.checkpoint.com