topic Re: cpm service is not coming up cleanly in General Topics

cpm service is not coming up cleanly

Blason_R — Tue, 27 Jun 2023 13:34:45 GMT

Hi Team,

This is R81 management server and while restarting cp services cpm is not coming up cleanly. Its failing with below errors.

Has anyone experienced this error before?

27/06/23 18:45:45,691 INFO management.object_store.DatabaseOperationsHelperBean [main]: Initialization Time: Staring postgres took: 108 27/06/23 18:45:45,881 INFO fts.solr.SolrCureSvcImpl [main]: setting Solr Cure bulk size by heap size to 1000. Heap size is 1280m [EL Severe]: 2023-06-27 18:45:46.195--ServerSession(-1082254264)--Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.6.0.v20140809-296a69f): org.eclipse.persistence.exceptions.DatabaseException Internal Exception: org.postgresql.util.PSQLException: FATAL: database "cpm" does not exist Detail: The database subdirectory "base/16385" is missing. Error Code: 0 [EL Severe]: ejb: 2023-06-27 18:45:46.202--ServerSession(-1082254264)--java.lang.RuntimeException: an eclipse error has occurred enable logging on EclipseLinkExceptionHandler to see full error 27/06/23 18:45:46,203 ERROR coresvc.internal.ObjectStoreJpaTransactionManager [main]: Spring failed to open transaction. org.springframework.transaction.CannotCreateTransactionException: Could not open JPA EntityManager for transaction; nested exception is javax.persistence.PersistenceException: java.lang.RuntimeException: an eclipse error has occurred enable logging on EclipseLinkExceptionHandler to see full error at org.springframework.orm.jpa.JpaTransactionManager.doBegin(JpaTransactionManager.java:427) at com.checkpoint.management.dleserver.coresvc.internal.ObjectStoreJpaTransactionManager.doBegin(ObjectStoreJpaTransacti

Re: cpm service is not coming up cleanly

Tal_Paz-Fridman — Tue, 27 Jun 2023 17:51:53 GMT

This looks like something that TAC should address

Re: cpm service is not coming up cleanly

the_rock — Tue, 27 Jun 2023 18:38:16 GMT

Is there a good command to debug it?

Andy

Re: cpm service is not coming up cleanly

PhoneBoy — Tue, 27 Jun 2023 20:49:53 GMT

I suspect there's been some corruption on the management server.
TAC is definitely your best bet here.

Re: cpm service is not coming up cleanly

Blason_R — Wed, 28 Jun 2023 00:56:20 GMT

Well there are certain commands under $FWDIR/scripts/cpm_* however seems those are not good documented and I researched a lot.

Re: cpm service is not coming up cleanly

Blason_R — Wed, 28 Jun 2023 00:56:36 GMT

Thanks I already did that though.

Re: cpm service is not coming up cleanly

the_rock — Wed, 28 Jun 2023 00:57:46 GMT

Will check in my lab tomorrow.

Andy

Re: cpm service is not coming up cleanly

Tal_Paz-Fridman — Wed, 28 Jun 2023 04:41:09 GMT

Can you please share the SR. I have sent the issue to a few owners in R&D so if there something relevant I'll send it to the TAC owner.

Re: cpm service is not coming up cleanly

Blason_R — Wed, 28 Jun 2023 05:29:40 GMT

This is my sr number

SR#6-0003656418

Re: cpm service is not coming up cleanly

the_rock — Wed, 28 Jun 2023 11:24:27 GMT

Did you try any of below scripts? What did TAC say?

Andy

[Expert@QUANTUM-MANAGEMENT:0]# ls cpm*
cpm.sh cpm_stop.sh
cpm_debug.sh cpm_stop_including_solr.sh
cpm_dump.sh cpm_stop_including_solr_postgres.sh
cpm_monitor_init.sh cpm_wd_start.sh
cpm_monitor_stop.sh cpm_wd_stop.sh
cpm_status.sh

Re: cpm service is not coming up cleanly

Blason_R — Thu, 29 Jun 2023 06:23:17 GMT

Well was with TAC for more than 2 hours but in vain and finally then had to restore the backup and it fixed.