topic Re: Unable to login to SmartConsole in General Topics

Unable to login to SmartConsole

LostBoY — Tue, 13 Jun 2023 12:47:53 GMT

I have a Mgmt Server whose license expired yesterday..we are already in the process of procurement and license delivery is expected by end of this week. However from today my Smartconsole access is not working and it is giving me "Authentication to server failed" error..even the local admin account is giving the same error.

but CLI access works fine.. does licensing limits smartconsole access ? this is integrated with CISCO ISE via RADIUS protocol and i can see authentication successfull logs there but still i cant get into SC.

any help is appreciated.

Re: Unable to login to SmartConsole

Tal_Paz-Fridman — Tue, 13 Jun 2023 13:13:16 GMT

You need a valid license to login to the Security Management Server using SmartConsole.

This is the message that should be given:

Re: Unable to login to SmartConsole

PhoneBoy — Tue, 13 Jun 2023 18:09:38 GMT

Without a valid license, you will not be able to connect with SmartConsole.
While you wait for the permanent license, you can generate an evaluation license as shown here: https://community.checkpoint.com/t5/General-Topics/How-to-Request-an-Evaluation-License-for-Security-Gateways-and/m-p/40391#M8499

Re: Unable to login to SmartConsole

LostBoY — Wed, 14 Jun 2023 11:37:34 GMT

yes but i am not gettng this message..simply getting "Authentication to sever failed"

Re: Unable to login to SmartConsole

_Val_ — Wed, 14 Jun 2023 11:53:11 GMT

Before anything else, make sure you have an evaluation license or a valid real license in place. If the error persists afterwards, write here again.