topic Re: Identity Agent not working in LAN network in General Topics

Identity Agent not working in LAN network

Pradeep_Salunke — Mon, 05 Jun 2023 12:46:42 GMT

Hello,

Identity agent is not connected in LAN network however checked with VPN, it was connected.

any one please help.

Re: Identity Agent not working in LAN network

PhoneBoy — Mon, 05 Jun 2023 16:45:30 GMT

Do not create multiple threads asking the same question.

What precise client version?
What is the configuration of the client?
If a specific server is configured, have you checked that the client can reach the configured server?
Have you investigated the Identity Agent logs?

Re: Identity Agent not working in LAN network

the_rock — Mon, 05 Jun 2023 17:06:25 GMT

I would definitely review the IA agent config and the logs.

https://sc1.checkpoint.com/documents/R81/WebAdminGuides/EN/CP_R81_IdentityAwareness_AdminGuide/Topics-IDAG/Acquiring-Identities-with-Identity-Agents.htm?Highlight=identity%20agent

Andy

Re: Identity Agent not working in LAN network

Chris_Atkinson — Tue, 06 Jun 2023 00:01:21 GMT

What exclusion do you have configured?

Can you see the agent communication reach the gateway?

Re: Identity Agent not working in LAN network

Pradeep_Salunke — Tue, 06 Jun 2023 08:58:58 GMT

I have checked communication from gateway to LDAP.
which port is using communication? is it 389 or any other port?

Re: Identity Agent not working in LAN network

Pradeep_Salunke — Tue, 06 Jun 2023 15:19:33 GMT

I have seen the logs, found that gateway ip address which automatically populate is VIP address from different network which was removed already . how can we update cluster ip address in configuration?

Re: Identity Agent not working in LAN network

the_rock — Tue, 06 Jun 2023 18:30:32 GMT

Right, its port 389 and if over TLS, then its 636.

Andy

Re: Identity Agent not working in LAN network

Chris_Atkinson — Wed, 07 Jun 2023 05:21:17 GMT

Should also check 443 and the portal accessibility settings.

https://sc1.checkpoint.com/documents/Identity_Awareness_Clients_Admin_Guide/Content/Topics/Identity-Agent-for-Endpoint-Computer-Server-Discovery-and-Trust.htm