topic LOM Firmware Upgrade Failing on CP 12200 in General Topics

LOM Firmware Upgrade Failing on CP 12200

jnewing — Thu, 11 May 2023 18:09:39 GMT

So I recently purchased a used Check Point 12200 for my homelab and learning, I was trying to update the LOM firmware on this model. It's current at 1.3.50091 I checked here: https://support.checkpoint.com/results/sk/sk88064 and this looks like I should be able to upload the LOM fw to version 2.8? However when I download the file and upload it via the LOM interface I get and error stating: "The uploaded firmware is not for this model, please re-upload a suitable firmware."

Also I get a weird issue when trying to download the fw from this page: https://support.checkpoint.com/results/download/107106 it appears to want to download it as a .txt or something odd.

Any help would be greatly appreciated.

Re: LOM Firmware Upgrade Failing on CP 12200

PhoneBoy — Thu, 11 May 2023 19:50:51 GMT

Upgrading to the latest version will require multiple steps.
See: https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk108844&partition=Advanced&product=Threat
You will need to download the relevant versions from: https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk97621

Re: LOM Firmware Upgrade Failing on CP 12200

jnewing — Thu, 11 May 2023 20:08:59 GMT

Thanks, however all these links to FW seem to be dead. Example: http://supportcontent.checkpoint.com/file_download?id=34263

Re: LOM Firmware Upgrade Failing on CP 12200

the_rock — Thu, 11 May 2023 21:54:54 GMT

What phoneboy gave you makes sense. I only did this on 6400 and 6200 devices and did not have to do any intermediary steps, which appears to be required on model you have.

Andy

Re: LOM Firmware Upgrade Failing on CP 12200

jnewing — Thu, 11 May 2023 21:56:44 GMT

This is true how and I would love to do this however none of the fw download links work.

Re: LOM Firmware Upgrade Failing on CP 12200

PhoneBoy — Fri, 12 May 2023 00:47:24 GMT

When you are not entitled to download something, you are given a 404 error instead of a more informative message.
This is a side effect of the new support site we recently launched.

As these links work as an employee, I presume it is because you don't have Software Subscription.
Software Subscription is required to download most items from SupportCenter.

Re: LOM Firmware Upgrade Failing on CP 12200

jnewing — Fri, 12 May 2023 01:01:29 GMT

That's a big yikes. For support and things like IDS, AV etc... I could understand but for something as low level as FW updates seems a little ick.

Re: LOM Firmware Upgrade Failing on CP 12200

the_rock — Fri, 12 May 2023 01:31:25 GMT

Which version are you trying to download?

Andy

Re: LOM Firmware Upgrade Failing on CP 12200

Chris_Atkinson — Fri, 12 May 2023 05:11:45 GMT

If you're still stuck reach out to TAC via an SR and they can put the files on the SFTP for you.

Re: LOM Firmware Upgrade Failing on CP 12200

the_rock — Fri, 12 May 2023 11:18:20 GMT

Just do what @Chris_Atkinson said...I had clients do that when I was on vacation and TAC would always provide them the files they could not access.

Re: LOM Firmware Upgrade Failing on CP 12200

_Val_ — Mon, 15 May 2023 08:21:55 GMT

Access to updates and upgrades is part of the software download agreement. If you purchased your appliances from Check Point and have a valid support contract in place, the links should work for you. Please make sure you log into the support center beforehand though.