topic Re: New Support Portal Currently in Beta in General Topics

New Support Portal

PhoneBoy — Sun, 07 Jul 2024 14:43:50 GMT

After a soft-launch back in February 2023, we have formally launched a new support portal!

This means https://supportcenter.checkpoint.com (and links to the previous site) now redirect to the new site https://support.checkpoint.com.

It has a completely redesigned interface (mobile-friendly, even!) and has significantly improved performance.

Latest features:

Subscription to individual SK aritcles (from 30 Jan 2024).
1. In an SK article, click 'Subscribe' in the top right corner.
2. To see all these subscribed SK articles, on the main Support Center page, click "My Subscriptions".
3. Refer to the section "Subscribe to updates for specific articles".
Subscription to SK articles of types "Product Alert" and "Security Alert" (from 30 Jan 2024).
1. On the main Support Center page, click "My Subscriptions".
2. Refer to the top sections "Product Alerts" and "Security Alerts".
Subscription to SK articles for each Product (from 07 July 2024).
1. On the main Support Center page, click "My Subscriptions".
2. Refer to the bottom section "Subscribe to updates for specific products".
3. The main toggle enables / disables the entire feature (whether to send / not send the weekly email).
  This email will be sent each Sunday and will contain all SK articles that were created / were updated in the past 7 days for the subscribed Products.
  Note - If you disable the main toggle, then this page remembers all your subscriptions for all products.
4. Click the relevant pillar.
5. You can subscribe either to all products in this pillar or to specific products.
6. At the top of this section, you can search for products.
  
  Note - RSS support is not planned at this time.

Feedback is welcome!

Click here to send feedback for Check Point Support Center

Re: New Support Portal Currently in Beta

the_rock — Mon, 06 Feb 2023 19:07:02 GMT

I find the layout is a bit odd (just my personal opinion), but like anything brand new, takes some time to get used to it.

Re: New Support Portal Currently in Beta

D_W — Mon, 06 Feb 2023 22:03:38 GMT

First view: it's very fast compared to the old one and looks tidy.

First unexpected behaviour: when I search for example sk167052 and click on a result it opens in a new tab - that's fine - but in this tab when i click on the top on "Search Results" i would expect to see the other results from my previous search but it's not happening - i see random results. Cannot test this on the old version at the moment because I receive a "Error encountered processing a template." 😅

Re: New Support Portal Currently in Beta

CheckPointerXL — Mon, 20 Feb 2023 15:28:17 GMT

I like new portal but i'd put the preferences option on top and not on left side

my 2cents

Re: New Support Portal Currently in Beta

HeikoAnkenbrand — Mon, 20 Feb 2023 16:11:25 GMT

PRO:
- Better search filters
- Better output order "Date" vs. "Relevance"

CONTRA:
- More confusing information output:

Re: New Support Portal Currently in Beta

Dolo — Mon, 20 Feb 2023 16:29:57 GMT

The old portal is clearer.

Re: New Support Portal Currently in Beta

JozkoMrkvicka — Sat, 25 Feb 2023 08:14:50 GMT

I see that also links to sk articles were modified.

My suggestion is to modify it even further, so everyone who knows sk article number can reach it via, for example:

https://support.checkpoint.com/sk/12345

https://support.checkpoint.com/sk12345

or just https://www.checkpoint.com/sk12345

it can be also something like URL shortener, like bit.ly, which in fact will redirect me to some longer real sk article page.

Re: New Support Portal Currently in Beta

JozkoMrkvicka — Sat, 25 Feb 2023 09:02:49 GMT

I am missing Print option to "export" specific article to PDF (it was possible in old portal).

Also missing on new SupportCenter is feedback form.

Another missing thing I noticed is missing RSS button to inform user in case some update is made to specific article.

Re: New Support Portal Currently in Beta

hb — Mon, 27 Feb 2023 07:05:36 GMT

Hi,
We fixed it,

can you please check it again and update?

Re: New Support Portal Currently in Beta

hb — Mon, 27 Feb 2023 07:07:34 GMT

Great idea,
we will add it in the near future

Re: New Support Portal Currently in Beta

hb — Mon, 27 Feb 2023 07:17:21 GMT

Thank you for you feedback,

We are working to add print button, feedback form and RSS

Re: New Support Portal Currently in Beta

Tony_Graham — Mon, 27 Feb 2023 16:47:45 GMT

I could care less what a webpage looks like. The issue for me is will it help me solve

my issue when the time comes or just get in my way with pop ups, sliders, effects and tunnel

to the center of the earth links with roadblocks, CAPTCHA's, Rubik's cubes and security du jour.

Until that time comes, I won't know. All I can say is at least the drop down menus look the same.

Re: New Support Portal Currently in Beta

the_rock — Mon, 27 Feb 2023 17:02:53 GMT

Im sure with time it will get more stable (at least thats my hope : - )

Re: New Support Portal Currently in Beta

JozkoMrkvicka — Mon, 27 Feb 2023 19:19:40 GMT

Not specifically just for SupportCenter, but what about Dark mode option ?

My wish is to have dark mode option available in profile, or at the bottom of the site to switch between "white" mode or dark mode.

The same for Check Mates, I am missing dark mode here, too.

Re: New Support Portal Currently in Beta

the_rock — Mon, 27 Feb 2023 19:21:33 GMT

I like that idea a lot @JozkoMrkvicka

Re: New Support Portal Currently in Beta

Tony_Graham — Mon, 27 Feb 2023 19:26:48 GMT

Most websites are moving to white font on white background.

Re: New Support Portal Currently in Beta

D_W — Wed, 08 Mar 2023 15:33:23 GMT

Layout is not optimal - you waste to much space on left and right site. Now in the 21st century most people already use 24"-27" displays as default.

And for example in sk112454 the content does not fit into the specified area.

Re: New Support Portal Currently in Beta

D_W — Wed, 08 Mar 2023 15:36:43 GMT

still the same behaviour.
When I click on "Search Results" it will show me then random results instead of my search.

Re: New Support Portal Currently in Beta

the_rock — Wed, 08 Mar 2023 15:37:36 GMT

I saw that with some SKs, but I truly believe it will get much better with time, as it is brand new.

Re: New Support Portal Currently in Beta

_Val_ — Thu, 09 Mar 2023 08:16:17 GMT

thanks for your feedback, @D_W, I have alerted the relevant team

topic Re: New Support Portal Currently in Beta in General Topics

New Support Portal

Subscription to individual SK aritcles (from 30 Jan 2024).

Subscription to SK articles of types "Product Alert" and "Security Alert" (from 30 Jan 2024).

Subscription to SK articles for each Product (from 07 July 2024).

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