topic Re: Relogin on SecureKnowledge/support in General Topics

Relogin on SecureKnowledge/support

Harald_Hansen — Fri, 28 Apr 2023 12:21:04 GMT

Hi,

For a while the login timeout to view advanced articles on SecureKnowledge has been ridiculously low. I have to login at least a couple times a day, from the same browser.

It used to be a couple weeks between before.

This happened once or twice before, previously when switching to help.checkpoint.com for support.

Could you please fix this annoyance?

Harald

Re: Relogin on SecureKnowledge/support

Henrik_Noerr1 — Fri, 28 Apr 2023 12:37:51 GMT

I think I have seen this issue for many months. I would appriciate a longer timeout as well 🙂

Re: Relogin on SecureKnowledge/support

David_C1 — Fri, 28 Apr 2023 14:03:48 GMT

++++++++1

Very annoying.

Dave

Re: Relogin on SecureKnowledge/support

the_rock — Fri, 28 Apr 2023 14:43:13 GMT

Here is honestly, my biggest annoyance, I find this so silly...btw, NEVER used to happen before. So say I log into support site, every single time, I have to log in 2nd time, as it says "log in" on top right corner. I log in, works fine, well, works 85-90% of the time, other 10-15%, I have to log in for the 3rd time.

It should not be doing so and I can bet in any money its NOT my issue, as I tried different browsers, different ISP, 3rd party VPN, bar, library, city hall...same problem no matter where I am.

Andy

Re: Relogin on SecureKnowledge/support

Timothy_Hall — Fri, 28 Apr 2023 16:11:45 GMT

It isn't just you:

Can't Reset Expired Password at User Center

Turns out it wasn't Comcast's fault, Shadow Peak's static IP address issued by Comcast got shadowbanned by the auth server. Took over 5 weeks to get it unbanned, while being repeatedly told the problem is on my end. Afterwards I requested Shadow Peak's static IP be whitelisted to keep that from happening again...that was about 2 weeks ago...(crickets).

Re: Relogin on SecureKnowledge/support

the_rock — Fri, 28 Apr 2023 16:36:48 GMT

I think that link you sent is slightly different issue, but somehow, its all "intermingled" together...annoying, but hopefully it gets fixed soon.

Andy

Re: Relogin on SecureKnowledge/support

Harald_Hansen — Tue, 16 May 2023 13:39:34 GMT

This is still a problem, anyone from Check Point care to reply?

Re: Relogin on SecureKnowledge/support

PhoneBoy — Tue, 16 May 2023 23:19:13 GMT

I'm checking internally on this.

Re: Relogin on SecureKnowledge/support

Harald_Hansen — Tue, 30 May 2023 12:24:54 GMT

Any update? I've been logged out every hour today.

It causes me to miss search results until I notice my session has been logged out.

Re: Relogin on SecureKnowledge/support

the_rock — Tue, 30 May 2023 12:29:29 GMT

Same here @Harald_Hansen ...I gave up on this, as annoying as it is, I expect it now to happen constantly lol

Re: Relogin on SecureKnowledge/support

PhoneBoy — Tue, 30 May 2023 13:50:38 GMT

I believe the timeout was increased based on feedback.
I suspect it is still not long enough for some.

Re: Relogin on SecureKnowledge/support

Harald_Hansen — Tue, 30 May 2023 13:58:51 GMT

I'd suggest 60 days over 60 minutes ;).

Re: Relogin on SecureKnowledge/support

the_rock — Tue, 30 May 2023 14:29:46 GMT

@Harald_Hansen 🤣🤣

Re: Relogin on SecureKnowledge/support

Harald_Hansen — Tue, 13 Jun 2023 11:56:04 GMT

Any news on this issue? I'm having many weird login redirects happening at the moment as well.

Re: Relogin on SecureKnowledge/support

Ruan_Kotze — Tue, 13 Jun 2023 12:10:04 GMT

Same my side - wanted to log a ticket but kept being logged into Salesforce as a guest. Logging in through Incognito mode solved it for me.

Re: Relogin on SecureKnowledge/support

PhoneBoy — Tue, 13 Jun 2023 12:27:56 GMT

I do know we are looking at changing the IdP used longer term.
No specific timeline on this yet.

Re: Relogin on SecureKnowledge/support

the_rock — Tue, 13 Jun 2023 14:54:55 GMT

Same here @Ruan_Kotze

Re: Relogin on SecureKnowledge/support

Ruan_Kotze — Wed, 14 Jun 2023 17:26:56 GMT

Not sure if it's related, but I'm getting infinite redirects logging into the PRO support portal. This carries on for a minute then I get asked to complete a puzzle to show I'm a human:-)

Re: Relogin on SecureKnowledge/support

RS_Daniel — Wed, 14 Jun 2023 16:30:16 GMT

Hello,

1+ here, very annoying. Support center is very unstable also, once or twice a week it becomes unaccessible, checkpoint logo keeps loading without showing the SK (image below). Many customers have access to this portal, they get a bad impression with this issue. I think it should be solved.

Regards

Re: Relogin on SecureKnowledge/support

the_rock — Wed, 14 Jun 2023 17:21:18 GMT

Im fairly positive it will be solved soon...fingers crossed 🤞🤞