topic Re: Two doubs about SMS and GW upgrade in General Topics

Two doubs about SMS and GW upgrade

fjulianom — Mon, 17 Apr 2023 14:41:44 GMT

Hi experts,

I have two doubs about SMS and GW upgrade (from R80.30 to R81.10):

1. When you do a "Verify Update" in Gaia, does it also consider the free space prerrequisites (20G in root, 10G in /var/log etc.?

2. When running the "lmv_manager" command I see this:

I would need 100G of free space for the upgrade, but I only have 17G. But I see that "upgrade" space which says "Reserved for version upgrade". Do I need to consider the prerrequisites if I have this "upgrade" space?

Regards,

Julián

Re: Two doubs about SMS and GW upgrade

Boaz_Orshav — Mon, 17 Apr 2023 14:47:56 GMT

Yes - verify checks the required disk space.

If the verification passes - no need to worry about the required disk space for the new partition,

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 14:50:43 GMT

Hey @fjulianom

I personally always go by whether verify gives green checkmark when doing it from web UI. I would say as general rule I follow is to have at least 15-20 GB free in / dir and 30 GB free at least in /var/log

Andy

Re: Two doubs about SMS and GW upgrade

fjulianom — Mon, 17 Apr 2023 15:53:00 GMT

Hi,

Yeah, I verified the Verifier checks the required free space. I did a Verify Update for the R81.10 Gaia Fresh Install and Upgrade. My SMS passes, however, my GW doesn't. I get this message:

It says this result is not compatible with the package:

- Machine's configuration is 'Security Gateway' >>>>>>>>>>>> why not?

- This installation package may not be supported on your appliance model. >>>> my GW is installed on VM. What's the problem?

- This installation package may not be supported on your server. >>>> my GW is installed on VM. What's the problem?

Regards,

Julián

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 16:11:43 GMT

Hey brother,

Can you send a screenshot from web UI for R81.10 packages you see (I mean fw web UI)? Btw, does not matter its VM, I had done it probably 100 times on it, no issues.

Andy

Re: Two doubs about SMS and GW upgrade

fjulianom — Mon, 17 Apr 2023 16:20:29 GMT

Hi Andy,

Here you are:

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 16:27:15 GMT

K, use BLINK package, its better and way faster than regular one, If you right click on that one, does it show its good for upgrade?

Andy

Re: Two doubs about SMS and GW upgrade

fjulianom — Mon, 17 Apr 2023 16:37:12 GMT

Hi,

For Blink package:

Apart from the required disk space, it says:

- This installation package may not be supported on your appliance model.

Which is ambiguous.

Regards,

Julián

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 16:43:22 GMT

Strange...what are the specs for your gateway? Can you run clish -c "show asset all" and send the output?

Andy

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 16:45:27 GMT

This is my R81.20 lab (used to have R80.30 on it) and used blink images to upgrade to R80.40 -> R81.10 -> R81.20 with no issues at all.

Andy

[Expert@quantum-firewall:0]# clish -c "show asset all"
CLINFR0771 Config lock is owned by admin. Use the command 'lock database override' to acquire the lock.
Platform: VMware Virtual Platform
CPU Model: Intel(R) Xeon(R) CPU E5-2620 v3
CPU Frequency: 2397.223 Mhz
Number of Cores: 4
CPU Hyperthreading: Disabled

[Expert@quantum-firewall:0]# ^C
[Expert@quantum-firewall:0]# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/vg_splat-lv_current 56G 8.1G 48G 15% /
/dev/sda2 291M 42M 235M 15% /boot
/dev/mapper/vg_splat-lv_log 140G 11G 130G 8% /var/log
tmpfs 11G 7.3M 11G 1% /dev/shm
[Expert@quantum-firewall:0]#

Re: Two doubs about SMS and GW upgrade

fjulianom — Mon, 17 Apr 2023 16:51:36 GMT

Hi Andy,

This is my output:

[Expert@AGRFW-CPX01:0]# clish -c "show asset all"
Platform: AHV >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Nutanix
CPU Model: Intel(R) Xeon(R) Silver 4110 CPU
CPU Frequency: 2095.078 Mhz
Number of Cores: 4
CPU Hyperthreading: Disabled

By the way, I can go from R80.30 to R81.10 directly, right?

Regards,

Julián

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 16:56:44 GMT

I had done it before on VM with no issues:

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 16:57:52 GMT

You could try download the file from my screenshot and see if it works, BUT...the catch is you would most likely need to free up more space in order for that to work. I would confirm with TAC best way to do this.

Re: Two doubs about SMS and GW upgrade

fjulianom — Mon, 17 Apr 2023 17:01:32 GMT

Hi Andy,

Why do you mean? What file?

You could try download the file from my screenshot and see if it works

Regards,

Julián

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 17:03:05 GMT

Screenshot in my last response from upgrade wizard.

Re: Two doubs about SMS and GW upgrade

fjulianom — Mon, 17 Apr 2023 17:05:42 GMT

Hi,

OK, thank you. I would also ask to TAC, much slower than this community 😞

Many thanks for your help,

Julián

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 18:00:00 GMT

we can do remote if you like.

Andy

Re: Two doubs about SMS and GW upgrade

PhoneBoy — Mon, 17 Apr 2023 19:19:23 GMT

We can confirm it is supported if you tell us the precise hardware on which you are doing it.

Re: Two doubs about SMS and GW upgrade

fjulianom — Mon, 17 Apr 2023 20:42:58 GMT

Hi,

I don't have that information right now, I will try to find out. Is there a document where says the supported hardware?

Regards,

Julián

Re: Two doubs about SMS and GW upgrade

the_rock — Mon, 17 Apr 2023 21:02:57 GMT

https://www.checkpoint.com/support-services/hcl/