topic Re: User reports wrong category in General Topics

User reports wrong category

smohammed — Tue, 21 Mar 2023 13:01:10 GMT

Team,

I am battling an issue where when a user clicks on report here button in usercheck page we want to send that request to helpdesk as of now we need to go in smartconsole and in log field search for wrong category.

i have tried this sk92710 but that doesnt seem to work. Any ideas?

Re: User reports wrong category

G_W_Albrecht — Tue, 21 Mar 2023 13:22:54 GMT

What is the issue in detail ? sk92710 is for up to R80.40, R81.10 Dashboard has another GUI to edit the email.

Re: User reports wrong category

Chris_Atkinson — Tue, 21 Mar 2023 14:02:57 GMT

Have you reviewed sk82480 for how this works?

Re: User reports wrong category

the_rock — Tue, 21 Mar 2023 14:23:52 GMT

Is this what you are referring to?

Andy

Re: User reports wrong category

the_rock — Tue, 21 Mar 2023 14:25:22 GMT

By the way, sk @Chris_Atkinson is definitely good reference as well.

Re: User reports wrong category

smohammed — Tue, 21 Mar 2023 17:27:04 GMT

I am trying to implement a solution where in the user check page if something is blocked and is categorized wrong and user reports we as administrators are not notified

Re: User reports wrong category

smohammed — Tue, 21 Mar 2023 17:31:37 GMT

I did review it but thats the option to recategorize over the portal that checkpoint has to whitelist which is fine but as administrators how should we be notified if anyone reported wrong category and it needs to be whitelisted?

Re: User reports wrong category

smohammed — Tue, 21 Mar 2023 17:32:21 GMT

yes this is what I am referring to

Re: User reports wrong category

PhoneBoy — Wed, 22 Mar 2023 03:19:12 GMT

The report is sent to Check Point, not to the local administrator.
This is expected behavior.

Re: User reports wrong category

the_rock — Wed, 22 Mar 2023 11:48:58 GMT

As @PhoneBoy said, by default, its sent to Check Point (probably Israel office, but not 100% sure). Is there a way to admin to be notified about it, thats a good question that I dont know the answer to. Maybe someone else can confirm.