topic Re: unable to connect to the remote server in General Topics

unable to connect to the remote server

zhang — Wed, 22 Feb 2023 08:43:30 GMT

According to sk171436, I am configuring HealthCheck Point. When I configure Step 2 of Adding Extension in SmartConsole, an error "cannot connect to the remote server" appears, and the URL cannot be added. What is the reason? Attached is the screenshot details.

Re: unable to connect to the remote server

Chris_Atkinson — Wed, 22 Feb 2023 14:49:39 GMT

Can you please confirm the version & JHF of the components - R81.20?

Re: unable to connect to the remote server

zhang — Thu, 23 Feb 2023 02:13:46 GMT

management servers:R81.10 JHF:take 87

security gateways:R81.10 JHF:take87

Re: unable to connect to the remote server

zhang — Fri, 24 Feb 2023 01:41:50 GMT

What's the reason, do you know?

Re: unable to connect to the remote server

the_rock — Fri, 24 Feb 2023 02:19:35 GMT

Hey @zhang ...did you do below part first? I just followed the sk in my R81.20 lab and worked like a charm. Once you do that, you will be able to add the extension in smart console, and it will give you cert warnings, but thats expected, since it will most likely have self-signed certificate.

Connect to your Security Management Server via SSH and run:

# service hcp_ext start
# hcp --ext-update-reports all
- You must run this command on every restart of the Security Management Server to collect a report from the newly created Security Gateway.

Andy

Re: unable to connect to the remote server

zhang — Fri, 24 Feb 2023 02:32:55 GMT

No, I did it from the beginning to the end according to sk. I typed in these two lines of commands.

Re: unable to connect to the remote server

the_rock — Fri, 24 Feb 2023 02:34:41 GMT

Please share the output of those commands on your mgmt server. Blur out any sensitive information.

Re: unable to connect to the remote server

G_W_Albrecht — Fri, 24 Feb 2023 09:48:09 GMT

What is found in the logs of your webserver used to host the json ?

Re: unable to connect to the remote server

G_W_Albrecht — Fri, 24 Feb 2023 10:24:58 GMT

How should that help ? We see that Dashboard is unable to get the json from the webserver - if a hcp run is possible or not ! What about other, simpler extensions, do they work ?