topic Re: Gaia web portal does not load after login in General Topics

Gaia web portal does not load after login

gsjh — Fri, 01 Oct 2021 15:01:30 GMT

Hi. I encounter an issue with Gaia portal recently. I am able to access login page to enter credential but the page keep on loading afterwards. It was not able to load the full webpage. Is this cause by a full hard disk space problem?

Re: Gaia web portal does not load after login

the_rock — Fri, 01 Oct 2021 17:02:25 GMT

I know old school workaround for this, give it a go...so, windows +R, type iexplore, then go to tools -> Internet options -> advanced -> scroll all the way down and make sure all ssl and tls stuff is checked. Click ok, then ok again, restart the browser and try again.

Andy

Re: Gaia web portal does not load after login

PhoneBoy — Fri, 01 Oct 2021 17:21:02 GMT

What precise version/JHF on what browser?

Re: Gaia web portal does not load after login

Tal_Paz-Fridman — Sat, 02 Oct 2021 08:54:34 GMT

As PhoneBoy wrote it would be helpful to know the Check Point version and the browser version you are using, but please look at the following SK to see if it applies:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk121373

Re: Gaia web portal does not load after login

gsjh — Sat, 02 Oct 2021 12:02:53 GMT

Current checkpoint version is on R80.40 T294. Jumbo hotfix is on T120

Re: Gaia web portal does not load after login

gsjh — Sat, 02 Oct 2021 12:06:06 GMT

Thanks for the reply but actually it was working previously until when I was executing the cpinfo command which was stuck halfway. After I cancel the cpinfo execution, the webpage is not able to load.

Re: Gaia web portal does not load after login

Tal_Paz-Fridman — Sat, 02 Oct 2021 12:32:31 GMT

I suggest as an initial measure to use a different browser, one where all the caches, history etc. are completely cleared.

Tal

Re: Gaia web portal does not load after login

Tal_Paz-Fridman — Sun, 03 Oct 2021 10:42:11 GMT

After talking with relevant owners in R&D:

1) Strongly suggest opening a task with TAC to investigate the flow which might have caused a process crash.

2) Please send the file /etc/features.xml - you can email directly to me at tfridman@checkpoint.com

3) Also try running running chmod 644 to that file and check if it’s working or not.

Best wishes

Tal

Re: Gaia web portal does not load after login

Thomas_Eichelbu — Tue, 21 Feb 2023 08:00:31 GMT

Hello Tal,

i just received a note from a customer that this issue has struck him a second time.
the first he got the error "CLINFR0819" and this was of course easily resolved with sk121764!

Today i got a new notes from the same customer, the other cluster member is showing exact the same issue, and today the website of this sk sk121764 states:

so my questions:

what is this file /etc/features.xml good for?
what is causing this issues?
why did Check Point remove the SK from public eyes?

and i see differences on this costumer.
healthy system, same file size all the same MD5

broken system, different filesizes, of course different MD5

so what is going on here?
best regards

Thomas

Re: Gaia web portal does not load after login

G_W_Albrecht — Tue, 21 Feb 2023 14:16:46 GMT

sk180562: Error "CLINFR0819 User: denied access via CLI" when running several clish commands in a REST API session

Re: Gaia web portal does not load after login

Thomas_Eichelbu — Tue, 21 Feb 2023 14:41:02 GMT

Yeah great ...

iam glad you didnt sent me a link thing like
https://letmegooglethat.com/?q=CLINFR0819+User%3A+denied+access+via+CLI

🙂

Last Modified

13-Feb-2023

so pretty fresh.

thank you!

Re: Gaia web portal does not load after login

G_W_Albrecht — Tue, 21 Feb 2023 15:09:45 GMT

I do not Google. MetaGer. But here i just searched CP for the sk121764 and found sk180562, including CLINFR0819 in several variations. And sk123338: RADIUS / Tacacs authentication fails on CloudGuard Gateway 8)

Re: Gaia web portal does not load after login

PhoneBoy — Wed, 22 Feb 2023 02:25:17 GMT

The reason the SK is "deleted" is because the content was merged into sk180562 (just FYI).

Re: Gaia web portal does not load after login

G_W_Albrecht — Wed, 22 Feb 2023 06:49:28 GMT

I thought that, but there is no reference for the merge in sk180562 as in other SKs.