topic Re: Failed Install Policy in General Topics

Failed Install Policy

handiansudianto — Mon, 20 Feb 2023 07:53:58 GMT

What should we do if install policy failed?

Re: Failed Install Policy

Tal_Paz-Fridman — Mon, 20 Feb 2023 08:01:21 GMT

Hi - because the failure does not contain a detailed error or error code it is hard to know what caused it without debugging.

What I suggest:

1| Contacting TAC so that they can conduct a proper investigation

2| Check $CPDIR/log/cpd.elg file on the Security Gateway to see if there are any errors given during Install Policy

3| Can you trace any changes that were made between the failure and the last time install policy was successful?

4| Consider reverting to an earlier database revision to see if it solve the issue (Manage & Settings > Sessions > Revisions)

Re: Failed Install Policy

G_W_Albrecht — Mon, 20 Feb 2023 10:08:44 GMT

Adding to @Tal_Paz-Fridmans points: Consider a planned reboot if uptime is high - this often can resolve various issues.

Re: Failed Install Policy

Chris_Atkinson — Mon, 20 Feb 2023 10:47:56 GMT

You've already been provided some good suggestions here.

Can you expand the reason for the Threat Prevention policy failure as well?

Also which version and JHF are the Management and corresponding target Gateway?

Re: Failed Install Policy

the_rock — Mon, 20 Feb 2023 13:03:28 GMT

It tells you right in the screenshot that urlf blade license/contract expired October 22nd of last year. Can you apply eval for the time being and test?

Re: Failed Install Policy

handiansudianto — Mon, 20 Feb 2023 13:35:36 GMT

When i check install policy log, i found i there are one file missing in postgres database, so i copy from other location and install policy now working normally

Re: Failed Install Policy

handiansudianto — Mon, 20 Feb 2023 13:35:53 GMT

When i check install policy log, i found i there are one file missing in postgres database, so i copy from other location and install policy now working normally

Re: Failed Install Policy

the_rock — Mon, 20 Feb 2023 13:36:43 GMT

Good job! 👍