topic Re: Voip traffic dropped in General Topics

Voip traffic dropped

Flowur — Thu, 16 Feb 2023 10:21:34 GMT

Hello!

I have a problem with Voip traffic. In the logs the traffic is dropped. I added a screenshot of the reason the traffic is dropped.

Yesterday I added a gatekeeper and after that the traffic was accepted and it worked for an hour or so. But now the traffic is dropped again with the same reason.

Can someone help me with this problem?

Re: Voip traffic dropped

G_W_Albrecht — Thu, 16 Feb 2023 11:23:23 GMT

sk95369: ATRG: VoIP

Re: Voip traffic dropped

Chris_Atkinson — Thu, 16 Feb 2023 11:42:50 GMT

What's is the version & JHF version used in this environment?

Is the traffic dropped at random or following policy installation or some other event?

Re: Voip traffic dropped

the_rock — Thu, 16 Feb 2023 13:05:30 GMT

I can tell you that your best bet is to follow sk @G_W_Albrecht gave. I had done this way too many times to know 100% thats FIRST thing TAC would ask you to do anyway, so you may as well save time and just verify it yourself before having to open the support case.