topic CheckPoint supportcenter under maintenance in General Topics

CheckPoint supportcenter under maintenance

Dale_Lobb — Fri, 10 Feb 2023 17:42:34 GMT

For the past two days I keep getting "Under Maintenance" and "Oops Page not found" from the checkpoint webservers when trying to follow links from Google into supportcenter.checkpoint.com. These pages have their own URLs, so a simple reload of the page merely re-displays the error. Repeated use of the Google link will eventually load the real page, but sometimes it takes 10 or mote tries.

Under maintenance page

Oops not found page

The real page that finally loaded after 15 attempts.

Re: CheckPoint supportcenter under maintenance

Chris_Atkinson — Fri, 10 Feb 2023 21:56:37 GMT

Typically you can track maintenance & outages here for reference:

https://status.checkpoint.com/

Re: CheckPoint supportcenter under maintenance

Dale_Lobb — Fri, 10 Feb 2023 22:27:03 GMT

Good to know, but that page does not indicate there are any known issues with SupportCenter.

Also, I've now seen it a few times in SupportCenter itself, both when performing a search and when trying to follow links served up from a search.

Re: CheckPoint supportcenter under maintenance

Chris_Atkinson — Fri, 10 Feb 2023 22:38:38 GMT

Do you see similar issues with the new site?

https://community.checkpoint.com/t5/General-Topics/New-Support-Portal-Currently-in-Beta/td-p/170497

Re: CheckPoint supportcenter under maintenance

PhoneBoy — Fri, 10 Feb 2023 23:11:47 GMT

You might try https://support.checkpoint.com instead, which is the beta version of SupportCenter which will launch in the coming weeks.

Re: CheckPoint supportcenter under maintenance

the_rock — Sat, 11 Feb 2023 01:32:59 GMT

To add to what phoneboy said, I had been using https://support.checkpoint.com this week and no issues at all, works every time.

Andy