topic Re: Update failed. Contract entitlement check failed. Gateway can not access internet in General Topics

Update failed. Contract entitlement check failed. Gateway can not access internet

Tho — Fri, 27 Jan 2023 09:04:37 GMT

Hello,

One of our SG comes with this error this morning:

Anti-Bot Update Status

Name	Value
Status	Failed
Description	Update failed. Contract entitlement check failed. Gateway can not access internet ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.
Next update	The next try will be within one hour.
Version	2301250958

[Expert@sg1:0]# curl_cli -v -k https://updates.checkpoint.com/WebService/services/DownloadMetaDataService
* Trying 173.223.113.169...
* TCP_NODELAY set
* connect to 173.223.113.169 port 443 failed: Connection timed out
* Failed to connect to updates.checkpoint.com port 443: Connection timed out
* Closing connection 0
curl: (7) Failed to connect to updates.checkpoint.com port 443: Connection timed out

Would appreciate if someone can help!

Cheers!

Re: Update failed. Contract entitlement check failed. Gateway can not access internet

G_W_Albrecht — Fri, 27 Jan 2023 09:21:03 GMT

This may happen sometimes - wait a little time and it will work again. Also see here Services Status Page for current issues.

Re: Update failed. Contract entitlement check failed. Gateway can not access internet

Tho — Fri, 27 Jan 2023 09:24:32 GMT

I had already checked the service page but I didn't see any issues that's why I'm asking here.

But thanks, we'll wait a while and check later if it works again.

Re: Update failed. Contract entitlement check failed. Gateway can not access internet

Tho — Fri, 27 Jan 2023 12:37:37 GMT

We waited for a couple hours but nothing has changed unfortunately.

Re: Update failed. Contract entitlement check failed. Gateway can not access internet

Tho — Sat, 28 Jan 2023 00:24:47 GMT

Issue has been solved after a reboot.

Re: Update failed. Contract entitlement check failed. Gateway can not access internet

the_rock — Sat, 28 Jan 2023 00:52:19 GMT

More often than not, reboot works in cases like this. Glad it helped you.