topic Re: Smartconsole is displaying older license in General Topics

Smartconsole is displaying older license

Swamy — Mon, 09 Jan 2023 04:38:37 GMT

Hi,

Setup- R81 Cluster HA Take 77.

We have updated our checkpoint devices with updated licencse and contracts, which are reflecting properly in cli and smartupdate, but over the smartconsole in monitoring view section it is still displaying the older expiration date.

We tried to attach the local license and updated the contracts on all devices but still displaying the older expiration date over smart console.

Please find the below screenshot for your reference:

Have anyone faced the similar issue?

Regards,

Swamy

Re: Smartconsole is displaying older license

Swamy — Mon, 09 Jan 2023 04:55:49 GMT

Please find the attachment

Re: Smartconsole is displaying older license

Chris_Atkinson — Mon, 09 Jan 2023 07:10:41 GMT

That is something you will need to look at either with your SE or Account Services (non-technical SR).

Potentially there is another device or accessory in the same UC with expired support entitlements.