topic Re: Issues accessing PRO support in General Topics

Issues accessing PRO support

Ruan_Kotze — Tue, 22 Nov 2022 09:41:53 GMT

Hi All,

Since yesterday I've been battling to access my PRO support reports. I can access my accounts screen, but as soon as I click "View Report" it shows me the PRO report for a second or two then reverts back to the "Accounts Covered" page.

I've tried multiple different browsers across multiple different machines, Incognito mode etc. but see same behavior in all scenarios. Anyone else seeing similar symptoms?

Busy logging a ticket but though I'd ask here as well.

Thanks,
Ruan

Re: Issues accessing PRO support

Chris_Atkinson — Tue, 22 Nov 2022 12:44:11 GMT

@Katya Is this something that you are able to comment on?

Re: Issues accessing PRO support

_Val_ — Tue, 22 Nov 2022 14:17:02 GMT

It sounds dumb, but please open a TAC request.

@MorganRayvals will take care of you

Re: Issues accessing PRO support

MorganRayvals — Tue, 22 Nov 2022 14:13:46 GMT

Hi Ruan,

I appologize for this issue you are experiencing when trying to access your PRO report. We are currently investigating the issue internally. In the future, please feel freee to reach our shared mailbox-- contact_pro@checkpoint.com with any questions or concerns related to PRO Support. We will be happy to assist you. Please feel free to write us today and I will keep you updated on progress.

Re: Issues accessing PRO support

Lloyd_Braun — Tue, 22 Nov 2022 14:18:46 GMT

Yeah, I'm seeing issues with PRO reports today as well. Cannot select any report period, the calendar is greyed out.

Re: Issues accessing PRO support

Katya — Tue, 22 Nov 2022 14:55:05 GMT

Hi Ruan, I have opened up a ticket with our internal team to correct the issue with your account. I was able to replicate it, and show that other user accounts are not having this issue. I will email you directly with the details. Thanks!

Re: Issues accessing PRO support

Katya — Tue, 22 Nov 2022 15:01:07 GMT

Hello @Lloyd_Braun , could you please email us @ contact_PRO@checkpoint.com so that we can verify with your report? I have checked and we do not see any issues with the report loading today, so I would like to check yours specifically. Thank you, Katya

Re: Issues accessing PRO support

Lloyd_Braun — Tue, 22 Nov 2022 15:05:19 GMT

They're showing up now. I'm set. Thanks.

Re: Issues accessing PRO support

Katya — Tue, 22 Nov 2022 15:11:57 GMT

Great to hear! Thanks for letting me know

Re: Issues accessing PRO support

Ruan_Kotze — Tue, 22 Nov 2022 18:28:36 GMT

Hi Morgan, thanks so much for reaching out - I will send you a mail on the above address.

Re: Issues accessing PRO support

Ruan_Kotze — Tue, 22 Nov 2022 18:31:53 GMT

Hey Val, spot on, I do have a ticket open with TAC for this:-)