topic Pasting data into the CheckPoint SR web gui in General Topics

Pasting data into the CheckPoint SR web gui

Dale_Lobb — Mon, 21 Nov 2022 19:06:46 GMT

Has anyone else seen an issue lately with pasting data into the web gui for CheckPoint TAC Service Requests (SR)?

It seems like for the last couple of weeks, whenever I copy data off a puTTy session, a Notepad++ document, or a Cygwin window to paste into an SR, the interface strips all the carriage control from the transferred lines.

So something like this before copying:

--w--w--w- 1 user group 377713595 Nov 21 18:45 20221121_fwddebug.txt
--w--w--w- 1 user group 21413678 Nov 21 18:45 20221121_fwmdebug.txt

would look like this after pasting into the SR gui:

--w--w--w- 1 user group 377713595 Nov 21 18:45 20221121_fwddebug.txt--w--w--w- 1 user group 21413678 Nov 21 18:45 20221121_fwmdebug.txt

Mostly, it's been just an annoyance, but last week I wanted to paste several dozen lines into a case, and straightening it out by hand in the SR gui was truly painful.

Re: Pasting data into the CheckPoint SR web gui

the_rock — Mon, 21 Nov 2022 19:13:36 GMT

Yup, had that issue twice already.

Re: Pasting data into the CheckPoint SR web gui

Dale_Lobb — Sat, 26 Nov 2022 02:59:11 GMT

@PhoneBoy can you get someone to look into what changed? This is really getting to be a pain.

Re: Pasting data into the CheckPoint SR web gui

Tal_Paz-Fridman — Tue, 29 Nov 2022 08:53:19 GMT

Hi, what do you mean by "web gui for CheckPoint TAC Service Requests (SR)"? Can you share a screenshot?

Thanks

Re: Pasting data into the CheckPoint SR web gui

PhoneBoy — Tue, 29 Nov 2022 14:21:12 GMT

He’s referring to https://help.checkpoint.com
I believe we’ve spoken with @Dale_Lobb separately on this issue already.

Re: Pasting data into the CheckPoint SR web gui

Dale_Lobb — Tue, 29 Nov 2022 23:18:23 GMT

Turns out the issue is specific to very recent versions of the Firefox web browser. Checkpoint TAC is looking into the issue.