topic Re: Is anyone having issue with mail notifications from Checkmates? in General Topics

Is anyone having issue with mail notifications from Checkmates?

rsingh-a2n — Wed, 16 Nov 2022 17:11:05 GMT

I used to get emails from Checkmates all the time but have noticed they've stopped coming in. Nothing is getting quarantined from our inbound mail filter.

@the_rock was having the same issue.

Anyone else?

Re: Is anyone having issue with mail notifications from Checkmates?

PhoneBoy — Wed, 16 Nov 2022 21:05:13 GMT

It’s not a global problem, but it does happen from time to time for certain individuals, including people at Check Point.
From what I understand, if there a significant number of bounces from your email address, Sendgrid (the ultimate sender of the emails from the community) suppresses sending to your email address until it is removed.
Please send an email with the affected email addresses to checkmates AT checkpoint DOT com, we’ll work the issue with the platform vendor.

Re: Is anyone having issue with mail notifications from Checkmates?

the_rock — Wed, 16 Nov 2022 21:57:28 GMT

Thanks D, we will do that!

Re: Is anyone having issue with mail notifications from Checkmates?

_Val_ — Thu, 17 Nov 2022 08:09:41 GMT

There is no general issue with the email notifications from the platform.

Since you @rsingh-a2n & @the_rock are working at the same company, and both are experiencing emails issue, I would advise checking with your security admins if the community emails are not blocked by your mail security gateway.

To ensure this is not a community-side issue, I have already requested clearing all email addresses with your company domain from the bounce list.

You are still able to follow up on the community notifications here in the community portal, just click on the mail icon at the right top corner of the page.