topic Re: Downloading file from support center in General Topics

Downloading file from support center

Marco_Valenti — Mon, 16 Apr 2018 08:07:26 GMT

Hey experts

I would like to ask if someone else encountered the same behavior when (sometime) downloading a file from support center with firefox version 59.02 64bit the download link just exploded in that

Running sandblast agent on my pc no other av software (thank god)

Re: Downloading file from support center

Danny — Mon, 16 Apr 2018 08:34:10 GMT

I've seen that several times before when customers are using Firefox. Seems to be a browser related issue. Right-Click and 'Save as' will let you download the file correctly. Better option is to use Google's Chrome web browser as Check Point internally develops and tests with that browser primarily. The others are just 'supported'.

Re: Downloading file from support center

Marco_Valenti — Mon, 16 Apr 2018 09:34:41 GMT

damm chrome and it's embedded antivirus , thanks for the reply Danny

Re: Downloading file from support center

G_W_Albrecht — Mon, 16 Apr 2018 11:03:21 GMT

As a Firefox user i can confirm this behaviour with some CP downloads (e.g. RA VPN clients).

Re: Downloading file from support center

XavierBens — Mon, 16 Apr 2018 12:03:10 GMT

Yep luckily the link to download a file is complicated but not so temporary and can be copied from Firefox and pasted to IE without needed to be identified on this second browser

Re: Downloading file from support center

HeikoAnkenbrand — Mon, 16 Apr 2018 12:59:54 GMT

Use IE 🙂

Regards,

Heiko

Re: Downloading file from support center

G_W_Albrecht — Tue, 24 Apr 2018 10:22:32 GMT

In most situations, you can circumvent the issue by using the right mouse button and selecting: Save Target to... But this does not work with links from emails. Then you have to wait until the file has been loaded completely by Firefox and select "Save page to..." from menue to save the file.

I was able to use all these files, so it is more a cosmetic issue...