topic Re: CapsuleDocs viewer hang and no response in General Topics https://community.checkpoint.com/t5/General-Topics/CapsuleDocs-viewer-hang-and-no-response/m-p/15294#M2593 <HTML><HEAD></HEAD><BODY><P>Only the owner of the document (or an authorized user) can unprotect a document.</P><P></P><P>You might also try uploading the doc to the Capsule Docs portal to view it (log in with User Center credentials):&nbsp;<A class="link-titled" href="https://ds.checkpoint.com/ds-portal/?isFullSite=true" title="https://ds.checkpoint.com/ds-portal/?isFullSite=true">Capsule Docs</A>&nbsp;</P></BODY></HTML> Sun, 11 Nov 2018 17:18:20 GMT PhoneBoy 2018-11-11T17:18:20Z CapsuleDocs viewer hang and no response https://community.checkpoint.com/t5/General-Topics/CapsuleDocs-viewer-hang-and-no-response/m-p/15293#M2592 <HTML><HEAD></HEAD><BODY><P>Hi&nbsp;</P><P>&nbsp; &nbsp; I open the protected document with Capsule Doce Viewer,but 'capsuleDocs' always hang and display no response,how to solve this issue.<IMG __jive_id="73995" class="image-1 jive-image" src="https://community.checkpoint.com/legacyfs/online/checkpoint/73995_pastedImage_1.png" /></P><P></P><P>Or,who can tell me how to no protected this document and open it by&nbsp;foxit reader,thanks!</P></BODY></HTML> Sun, 11 Nov 2018 10:31:14 GMT https://community.checkpoint.com/t5/General-Topics/CapsuleDocs-viewer-hang-and-no-response/m-p/15293#M2592 Jeff_Gao 2018-11-11T10:31:14Z Re: CapsuleDocs viewer hang and no response https://community.checkpoint.com/t5/General-Topics/CapsuleDocs-viewer-hang-and-no-response/m-p/15294#M2593 <HTML><HEAD></HEAD><BODY><P>Only the owner of the document (or an authorized user) can unprotect a document.</P><P></P><P>You might also try uploading the doc to the Capsule Docs portal to view it (log in with User Center credentials):&nbsp;<A class="link-titled" href="https://ds.checkpoint.com/ds-portal/?isFullSite=true" title="https://ds.checkpoint.com/ds-portal/?isFullSite=true">Capsule Docs</A>&nbsp;</P></BODY></HTML> Sun, 11 Nov 2018 17:18:20 GMT https://community.checkpoint.com/t5/General-Topics/CapsuleDocs-viewer-hang-and-no-response/m-p/15294#M2593 PhoneBoy 2018-11-11T17:18:20Z